Senior Staff Software Engineer, Agentic Systems - Moveworks
ServiceNow12 hours ago
Base Salary
$201k - $352k/yr
Responsibilities
- Build and own the agent orchestration engine for long-running sessions involving planning, execution, user interaction, LLM calls, and tool invocations.
- Design distributed session management using DynamoDB conditional writes, lease ownership, heartbeats, and checkpoint-based crash recovery.
- Build event-driven pipelines using SQS FIFO queues, Kafka consumers, gRPC, and Socket.IO for ordered delivery, event processing, and real-time streaming.
- Implement structured concurrency with Python asyncio TaskGroups, including polling, lease heartbeats, output publishing, cancellation, and fail-fast behavior.
- Develop observability infrastructure with OpenTelemetry, distributed trace propagation, and custom span lifecycle management.
- Build caching and state layers using Redis and DynamoDB, including scoped storage, batch-read optimization, and hot-reload configuration.
- Design and operate production systems handling real traffic at enterprise scale.
Requirements
- 10+ years building production backend or infrastructure systems.
- Deep experience in at least three of distributed systems, concurrent or asynchronous programming, event-driven architectures, infrastructure database systems, observability, or gRPC/protobuf.
- Strong proficiency in Python or Go, ideally both.
- Experience designing and operating systems that handle real traffic at scale.
- Ability to work through ambiguous, novel infrastructure problems without textbook solutions.
- Experience with consistency models, idempotency, delivery guarantees, distributed locking or leasing, cancellation handling, queues, pub/sub, DynamoDB, Redis, OpenTelemetry, distributed tracing, Prometheus metrics, or streaming RPCs is relevant to the role.
Benefits
- Base pay of $201,300-$352,300, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans including flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- Regular employee position with a required-in-office work persona.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.