5 months ago
Base Salary
$200k - $400k/yr
Responsibilities
- Lead research and engineering efforts improving production conversational capabilities, including instruction following, retrieval, memory, and long-horizon task completion
- Build and iterate on end-to-end models and pipelines optimized for quality, efficiency, and user experience
- Partner with platform and product engineers to integrate new models into production systems
- Break down ambiguous research ideas into iterative milestones and roadmaps
- Mentor researchers and engineers, set technical direction, and establish best practices for applied research and engineering
- Advance speech understanding, naturalness, turn-taking, and resilience in real-world voice-agent conditions
Requirements
- 5+ years of experience in AI/ML engineering or research
- Prior experience post-training and deploying LLMs in production environments
- Fluency in Python and modern machine learning tooling for training, evaluation, and data pipelines
- Track record of taking research ideas from prototype to reliable, measurable production impact
- Ability to define roadmaps, break ambiguity into milestones, and lead cross-functional execution
Benefits
- Take-what-you-need vacation policy, with UK employees receiving 25 days of statutory leave
- Medical, dental, and vision benefits for employees and families
- Life insurance and disability benefits
- Retirement plan, such as a 401(k) or pension
- Parental leave
- Fertility and family-building benefits through Carrot
- Daily lunches and snacks in the office
- Full-time role at an in-office company
Tech Stack
Categories
AI ResearchML Engineering
About Decagon
Decagon builds an enterprise conversational AI platform that deploys customer-support agents across voice, chat, email, SMS, and other channels. It sells to large brands via enterprise subscriptions and services, helping automate and personalize support workflows. Founded in 2023 and headquartered in San Francisco, Decagon’s customers include Avis Budget Group, Chime, Oura Health, and 1-800-Flowers.