Associate Director, Rewire Field Experience and Agentic AI Architect
Bristol Myers SquibbBase Salary
$169k - $205k/yr
Responsibilities
- Own the end-to-end IT architecture for the core Rewire Field agentic experience across experience, application, integration, intelligence, data, and security layers.
- Design connected pre-call, interaction, and post-call workflows integrating AI agents, field intelligence, CRM, orchestration outputs, and user actions.
- Define consumer-layer architecture for contextual reasoning, summaries, agent orchestration, workflow execution, feedback loops, and explainable recommendations.
- Define integration points with the Personalized Coaching Platform and Real-Time Performance Tracker without owning their internal architectures.
- Lead architecture decisions, technical standards, build-versus-buy evaluations, solution blueprints, architecture decision records, and interface contracts.
- Embed cybersecurity, privacy, legal, compliance, responsible AI, human oversight, access controls, monitoring, traceability, explainability, and auditability into the architecture.
- Work with engineering teams, field ambassadors, and pilot users to validate architecture through prototypes, proofs of concept, working software, incremental releases, and measurable feedback loops.
- Design reusable architecture that can scale to additional markets while supporting regional and international adaptation.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems, Data Science, or a related field.
- Minimum 8 years of experience in enterprise solution architecture, commercial technology, AI architecture, digital product architecture, or field-facing technology.
- Experience designing connected enterprise experiences spanning multiple applications, data sources, workflows, and user interfaces.
- Strong understanding of agentic AI, generative AI, contextual reasoning, AI orchestration, workflow automation, and human-in-the-loop design.
- Experience translating business experience concepts into scalable technical architectures and executable delivery plans.
- Experience with CRM and commercial platforms, preferably Veeva Vault CRM, Veeva Commercial Cloud, Salesforce, or comparable platforms.
- Strong knowledge of APIs, event-driven architecture, middleware, data products, master data, real-time integrations, identity, authorization, and workflow orchestration.
- Experience with cloud, data, and AI platforms such as Databricks, Azure, AWS, OpenAI, or equivalent enterprise technologies.
- Understanding of UX architecture across embedded, native, web, and mobile interfaces.
- Experience in pharmaceutical, biotechnology, medical device, or another highly regulated industry.
- Strong understanding of privacy, cybersecurity, responsible AI, compliance, and auditability requirements for enterprise AI solutions.
- Ability to communicate complex technical decisions to commercial leaders, product owners, engineers, data scientists, enterprise architects, and vendors.
- Preferred experience includes AI-enabled field, sales, medical, or customer engagement experiences; Veeva field capabilities; learning, coaching, or performance-platform integrations; AI product evaluation; vendor architecture assessments; proof-of-concept delivery; and global deployments.
- Architecture or cloud certifications such as TOGAF, Azure, AWS, Databricks, Salesforce, Veeva, or relevant AI credentials are preferred.
Benefits
- Comprehensive benefits may include wellbeing support, retirement and financial protection benefits, and medical, dental, vision, life, and disability insurance.
- U.S.-based exempt employees are eligible for Flexible Time Off without a set accrual limit, subject to manager approval, plus 11 paid company holidays.
- Eligible employees may receive paid sick leave, up to two paid volunteer days, summer-hours flexibility, and various leaves of absence.
- Eligible employees may receive an annual Global Shutdown between Christmas Day and New Year’s Day.
- The role is assigned one of BMS’s work models—site-essential, site-by-design, field-based, or remote-by-design—based on its core responsibilities.
Categories
About Bristol Myers Squibb
At Bristol Myers Squibb, we work every day to transform patients’ lives through science. That work inspires some of the most interesting, meaningful, and life-changing careers you’ll experience. Join us and pursue innovative ideas alongside some of the brightest minds in biopharma, collaborating with a team rich in diversity of experiences, and perspectives. We have built a sustainable pipeline of potential therapies and are leveraging translational medicine and data analytics to understand how we can deliver the right medicine to the right patient, at the right time, to achieve the best outcome. Whether in a scientific, business or supporting function, a career at BMS means you’ll be inspired every day to grow and thrive through opportunities that are uncommon in scale and scope. Here, you’ll be on the cutting edge of powerful innovation in oncology, hematology, immunology, cardiovascular disease, and fibrosis, with colleagues united in the mission to help patients. Through the Bristol Myers Squibb Foundation, we also promote health equity and seek to improve health outcomes of populations disproportionately affected by serious diseases and conditions. Our mission is to give new hope to help patients prevail over serious disease – it drives everything we do. Review our Social Media Community Guidelines at: https://www.bms.com/social-media-community-guidelines.html