16 days ago
USA (city not specified)Mid Level
H1B sponsor
Base Salary
$160k - $260k/yr
Responsibilities
- Build an AI agent for real-time workforce management that monitors support volume, staffing, and performance and recommends or takes action.
- Combine live operational data, historical patterns, customer-specific policies, and workforce management platform capabilities to provide agent context and tools.
- Design control and observability layers that help workforce teams understand agent decisions and control automated actions.
- Evolve the core Workforce Operations product to support real-time and automated workflows at scale and with high reliability.
- Own problems end-to-end, from understanding workforce decision-making to building data models, systems, and polished product experiences.
Requirements
- Have 2+ years of experience building software products.
- Have shipped products end-to-end from idea to production and be able to explain technical and product tradeoffs and customer outcomes.
- Be a strong generalist who can work across the stack and learn new domains quickly.
- Demonstrate experience turning ambiguous product or technical problems into working software.
- Care about reliability, edge cases, noisy data, and real-world system behavior.
- Demonstrate strong product judgment and attention to detail.
- Preferred: experience building AI agents or AI-powered products, including evaluation, observability, tool use, guardrails, or user trust.
- Preferred: experience with real-time or data-intensive products where fresh data, reliability, and changing signals are important.
Categories
About Assembled
Assembled builds an AI-driven customer support and workforce management platform for companies running large-scale support operations. Its SaaS unifies AI agents, agent assist, and forecasting/scheduling to resolve inquiries and optimize staffing across in-house teams and BPOs. Founded in 2018 and headquartered in San Francisco, the privately held company is used by organizations such as Etsy, Robinhood, Stripe, and Canva to manage chat, email, and phone support.