Assembled
Assembled builds an AI-driven customer support and workforce management platform for companies running large-scale support operations. Its SaaS unifies AI agents, agent assist, and forecasting/scheduling to resolve inquiries and optimize staffing across in-house teams and BPOs. Founded in 2018 and headquartered in San Francisco, the privately held company is used by organizations such as Etsy, Robinhood, Stripe, and Canva to manage chat, email, and phone support.
Open Positions at Assembled
3 open positions
Lead application and product security across Assembled’s SaaS and AI products, shaping security practices, architecture, automation, testing, and vulnerability remediation. This high-ownership role partners closely with engineering, product, customers, and operations to strengthen security at scale.
Build 0→1 AI-powered workforce operations products that help support teams monitor live operations, make staffing decisions, and automate responses. This generalist software engineering role owns work end to end across data systems, agent behavior, observability, and customer-facing product experiences.
Build the foundational infrastructure, integrations, and data platforms powering Assembled’s workforce management products and AI agents. You’ll solve complex platform problems across scalable systems, real-time workloads, and analytical data foundations.