4 hours ago
San Francisco, CA, USA or New York, NY, USAMid Level / Senior
H1B sponsor
Base Salary
$190k - $240k/yr
Responsibilities
- Drive enterprise opportunities from technical discovery through closure in partnership with account executives.
- Translate complex customer requirements into compelling solutions using Assembled’s platform.
- Design and execute technical evaluations, proofs of concept, and custom demonstrations.
- Own RFP, RFI, and security questionnaire responses.
- Develop expertise in workforce management and support operations and provide customer-facing thought leadership.
- Build internal tools, scalable demos, and sales enablement resources.
- Prototype or ship features to address customer needs and product gaps in collaboration with product, engineering, and sales.
- Achieve quarterly sales targets.
Requirements
- 3–5 years of experience as a Sales Engineer, Solutions Engineer, or Solutions Architect, ideally in SaaS.
- Strong technical background with comfort working with APIs, cloud services, integrations, and web technologies, especially AWS.
- Experience closing complex technical deals and consistently achieving sales targets.
- Ability to work independently in fast-paced, ambiguous environments.
- Exceptional communication skills for presenting complex concepts to technical stakeholders and executive buyers.
- Experience in workforce management, contact center operations, or customer support technologies is a bonus.
- Hands-on coding ability and startup or high-growth company experience are preferred.
Benefits
- Medical, dental, and vision benefits.
- Paid company holidays, sick time, and unlimited time off.
- Monthly credits for professional development, wellness, Assembled customers, and commuting.
- Paid parental leave.
- Catered lunches Monday through Friday and a fully stocked kitchen.
- 401(k) plan enrollment.
- Equity opportunity and competitive base-plus-commission compensation are offered.
- In-person work five days per week at offices in San Francisco or New York.
Tech Stack
Categories
Solutions Engineering
About Assembled
Assembled builds an AI-driven customer support and workforce management platform for companies running large-scale support operations. Its SaaS unifies AI agents, agent assist, and forecasting/scheduling to resolve inquiries and optimize staffing across in-house teams and BPOs. Founded in 2018 and headquartered in San Francisco, the privately held company is used by organizations such as Etsy, Robinhood, Stripe, and Canva to manage chat, email, and phone support.