4 hours ago
Remote, United States +3 moreMid Level / Senior
H1B sponsor
Base Salary
$280k - $290k/yr
Responsibilities
- Partner with Sales counterparts to win deals and grow enterprise healthcare customers.
- Lead the end-to-end technical pre-sales process, including discovery, use-case scoping, business-value articulation, solution design, demonstrations, technical proposals, and architecture reviews.
- Build tailored, working Sierra agents for prospects and existing customers in days rather than weeks.
- Collaborate with CX, IT, security, procurement, and executive stakeholders throughout the sales cycle.
- Serve as the trusted technical expert and translate customer business problems into Sierra solutions for technical and non-technical audiences.
- Support accounts after the sale through Agent Development handoff, launch, and expansion to new use cases.
- Mentor newer Sales Engineers and create reusable assets for the industry or team.
- Use AI tools for discovery preparation, solution design, demonstrations, and prototype building while ensuring the accuracy of customer-facing work.
Requirements
- 4-6+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Experience leading sales processes with large enterprise customers and deal sizes ranging from $500,000 to $1 million.
- Experience building demonstrations, presenting, and working with customers or clients in a go-to-market function.
- Experience building relationships with prospects, executives, and technical leaders.
- Ability to connect specific business problems with Sierra solutions and explain them to technical and non-technical audiences.
- Experience growing accounts beyond the initial sale.
- Bachelor's degree or above, preferably in Computer Science or a related field, or equivalent professional experience.
- Preferred experience translating code, technical logic, and user requirements into product and engineering requirements.
- Preferred experience selling a technical AI product.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance and disability benefits.
- Retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, coffee, and a discretionary benefit stipend.
- Free alphorn lessons.
- Full-time employee equity-plan eligibility, subject to applicable policies.
- Primarily in-person work based in San Francisco, with offices across North America, Europe, and Asia; benefits may vary by region.
Categories
Solutions Engineering
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.