18 hours ago
Base Salary
$180k - $230k/yr
Responsibilities
- Build an AI agent for real-time workforce management that monitors support volume, staffing, and performance and recommends or takes action.
- Combine live operational data, historical patterns, customer-specific policies, and workforce-management capabilities to provide agent context and tools.
- Design control and observability systems that explain what an agent sees, why it recommends an action, and when it should act automatically.
- Evolve the Workforce Operations product to support real-time and automated workflows at customer-expected scale and reliability.
- Own problems end to end from understanding workforce decisions through data models, systems, and polished product experiences.
Requirements
- At least 2 years of experience building software products.
- Experience shipping products end to end from idea to production and explaining technical and product tradeoffs and customer outcomes.
- Ability to work as a strong generalist across the stack and learn new domains quickly.
- Experience turning ambiguous product or technical problems into working software and real outcomes.
- Attention to reliability, edge cases, noisy data, and the behavior of software making decisions in live operations.
- Strong product judgment, including understanding user goals and determining appropriate solutions.
- High attention to product and implementation details.
- Experience building AI agents or AI-powered products is preferred but not required.
- Experience with real-time or data-intensive products is preferred but not required.
Categories
About Assembled
Assembled builds an AI-driven customer support and workforce management platform for companies running large-scale support operations. Its SaaS unifies AI agents, agent assist, and forecasting/scheduling to resolve inquiries and optimize staffing across in-house teams and BPOs. Founded in 2018 and headquartered in San Francisco, the privately held company is used by organizations such as Etsy, Robinhood, Stripe, and Canva to manage chat, email, and phone support.