Sr Support Engineer 1 - WMS
Blue Yonder2 days ago
Monterrey, MexicoSenior
Responsibilities
- Serve as the senior technical escalation point for high-severity customer issues through code review, database analysis, distributed tracing, and debugging.
- Diagnose and resolve issues across application behavior, Azure infrastructure, networking, and data layers.
- Lead technical customer onboarding activities, including environment provisioning, data migration, integration validation, cutover, and go-live support.
- Maintain monitoring and observability configurations using AppDynamics and Splunk.
- Coordinate with Support, Development, Cloud Operations, customers, and Project Managers on root-cause investigations, risks, dependencies, and technical workstreams.
- Produce customer-specific onboarding documentation, runbooks, and architecture diagrams.
- Mentor support engineers, own complex incidents, author Knowledge Centered Support articles, and participate in critical infrastructure on-call rotations.
Requirements
- 12+ years of experience in enterprise software support or architecture.
- Deep experience with Warehouse Management and/or Labor Management systems, including data models and integration points.
- Experience supporting Microsoft Azure cloud-hosted or SaaS environments, including infrastructure troubleshooting, scaling, and performance tuning.
- Working knowledge of REST and SOAP API concepts and troubleshooting.
- Knowledge of Docker, Kubernetes, file-based transfers, AS2, SFTP, API integrations, and Kafka-based message streaming.
- Strong hands-on Java application analysis and debugging skills.
- Advanced SQL skills with Oracle and/or SQL Server, including complex query writing, optimization, and troubleshooting.
- Proficiency administering Windows Server and Linux environments.
- Experience contributing to technically executed customer onboarding or implementation projects.
- Familiarity with AppDynamics and Splunk and with SaaS software release and deployment processes.
- Working knowledge of project management fundamentals, including workstream tracking, dependency mapping, and status reporting.
- Excellent written and verbal communication, independent problem-solving, mentoring ability, and comfort serving as a technical authority.
Tech Stack
Categories
Solutions Engineering
About Blue Yonder
Blue Yonder builds cloud-based supply chain software for retailers, manufacturers, and logistics providers, covering demand forecasting and replenishment, price optimization, order management, and warehouse and transportation management. Headquartered in Scottsdale, Arizona, it delivers its enterprise SaaS platform on Microsoft Azure and supports large, global operations. The company traces its roots to JDA Software, which rebranded as Blue Yonder, and serves customers across retail, manufacturing, and logistics markets.