Site Reliability Engineer 2

1 month ago

Guadalajara, MexicoMid Level

Responsibilities

Design complex infrastructure independently using Terraform and Infrastructure as Code practices.
Build and maintain reliable, scalable infrastructure and deployment pipelines across multiple AWS accounts.
Establish and monitor SLOs, SLIs, and error budgets to improve reliability and performance.
Manage incident response, conduct blameless post-mortems, and implement measures to reduce MTTR.
Troubleshoot medium- to high-complexity infrastructure issues using technical judgment and AI-powered tools.
Implement AIOps practices and identify opportunities to enhance reliability solutions with AI.
Use GitHub Actions or similar tools for workflow automation and CI/CD.
Collaborate with development, operations, product, data engineering, and business teams on reliability standards.
Develop runbooks, documentation, and knowledge bases for operational excellence.
Contribute to enterprise-wide reusable reliability solutions and operational efficiency.

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
At least 3 years of experience in DevOps or Site Reliability Engineering roles.
Strong proficiency with Terraform and Infrastructure as Code principles.
Extensive experience with AWS, including EC2, VPC, S3, IAM, CloudWatch, and CloudFormation.
In-depth knowledge of RDS and database engines such as MySQL, PostgreSQL, and Oracle.
Solid understanding of Kubernetes for container orchestration, management, and resilience patterns.
Proven experience troubleshooting complex infrastructure issues and leading incident response.
Ability to understand development-team integration and translate business continuity needs into technical reliability requirements.
Willingness to learn and adapt to new technologies and contribute to collaborative operational practices.

Competitive pay and benefits package through JLL's Total Rewards Program.
Learning and technical-development opportunities in an entrepreneurial and inclusive work environment.
On-site work arrangement in Bengaluru, Karnataka, with 40 scheduled hours per week.

10,000+ employees