20 days ago
Porto, PortugalMid Level
Responsibilities
- Lead end-to-end customer engagements from discovery and strategic scoping through AI deployment, value realization, and executive readouts.
- Advise customers on AI strategy, market trends, best practices, and agentic AI through executive workshops and technical consulting.
- Design, build, configure, deploy, and iterate on AI agents for customer workflows.
- Create and refine deployment playbooks, best practices, and scalable processes for the AI program.
- Identify high-impact use cases, deliver measurable customer outcomes, and drive growth and expansion for Talkdesk.
- Provide customer feedback to Product and Engineering teams to help shape the AI platform.
Requirements
- At least 3 years of experience in a customer-facing technical role such as Solutions Engineering, Technical Consulting, Customer Success, or Product Management.
- Consultative AI expertise and the ability to educate customers as an AI thought leader.
- A track record of owning complex, ambiguous projects and delivering measurable results.
- Hands-on experience deploying AI, automation, or enterprise SaaS solutions, with direct experience with AI agents, LLMs, and related frameworks.
- Fluent or professional working proficiency in Portuguese is required.
- Exceptional communication and presentation skills for technical and executive audiences.
- Commercial instincts and comfort participating in deal conversations and driving customer value.
- Spanish or French professional proficiency is preferred.
- Experience in a high-growth startup, product management, conversation design, forward-deployed engineering, contact center operations, or CRM platforms is beneficial.
Benefits
- Primarily office-environment work involving computer-based activities, with extended periods of sitting or standing and limited lifting.
- Inclusive workplace committed to diversity, acceptance, and equal opportunity.
Categories
Solutions Engineering
