Sr Lead SW Support Engineer
Northern Trust1 day ago
Base Salary
$100k - $169k/yr
Responsibilities
- Lead production stability initiatives, prevent production issues, and improve application stability and availability.
- Drive change, incident, problem management, project releases, and production issue resolution.
- Coordinate onsite and offshore partners and global support teams for critical client-facing applications.
- Analyze root causes, raise support tickets, and assist with efficient resolution of production issues.
- Provide leadership and guidance to junior staff while fostering teamwork, communication, and continuous improvement.
- Support systems projects through planning, status reporting, specifications, implementation, and business-partner consultation.
- Ensure compliance with audit requirements, change-control procedures, and data-security standards.
- Provide on-call, after-hours, and weekend support for high- and critical-severity production issues.
Requirements
- Applicants must have 5–8+ years of application development or production support experience.
- Prior experience supporting business applications using Java and database technologies is required.
- Experience collaborating with external technology teams and working effectively with global, diverse groups is required.
- Experience with modern technical frameworks, cloud technologies, Agile/XP environments, and secure software development practices is preferred.
- Familiarity with ITIL, project methodologies, DevOps, or SRE is preferred.
- Strong leadership, communication, interpersonal, multitasking, problem-solving, and technical translation skills are required.
Benefits
- Comprehensive benefits include 401(k) and pension retirement benefits, medical, dental, vision, spending accounts, disability coverage, paid time off, parental and caregiver leave, life and accident insurance, and voluntary and well-being benefits.
- The company offers a discretionary bonus program that may include an equity component.
- The role requires 24x7 service-delivery availability, including after-hours and weekend on-call support.
- The workplace emphasizes flexible and collaborative work, internal mobility, inclusive culture, and reasonable accommodation.
Tech Stack
Categories
About Northern Trust
Northern Trust is a financial services company that provides asset servicing (custody and fund administration), asset management, wealth management, and banking/treasury services to institutions, corporations, and affluent families. Its business model centers on fees for assets under custody/administration and management, plus banking services. Founded in 1889 and headquartered in Chicago, it is publicly traded on Nasdaq (NTRS) and serves clients across the Americas, EMEA, and APAC.