3 days ago
Tel Aviv-Yafo, IsraelMid Level
Responsibilities
- Deploy and integrate WalkMe’s SaaS product into customer environments, including identity providers, browser extensions, and end-to-end workflows.
- Provide technical guidance and hands-on support throughout the deployment lifecycle, including troubleshooting and API integration configuration.
- Support browser and operating system compatibility and performance, including Windows, MacOS, and VDI environments.
- Act as a trusted technical leader for customers, communicate risks and blockers, and advocate for customer needs internally.
- Collaborate with product, engineering, and support teams to facilitate alignment and resolve issues.
- Write and maintain installation guides, configuration guides, and troubleshooting documentation.
Requirements
- Experience with JavaScript, HTML, and CSS.
- Knowledge of Chromium-based extension APIs and permissions.
- Hands-on experience with software deployment on Windows, MacOS, and VDI.
- Understanding of mass deployment tools and policies.
- Experience with identity management protocols including OAuth, OIDC, SSO, and MFA.
- Experience with API integrations and SaaS platforms.
- Working knowledge of JIRA and internal knowledge bases.
- Native or bilingual proficiency in German and excellent written and verbal English communication skills.
- Bachelor’s degree in Computer Science, Engineering, or a related field.
Tech Stack
Categories
Solutions Engineering
About WalkMe
WalkMe builds a SaaS digital adoption platform that overlays guidance, automation, and analytics on top of enterprise applications to streamline user workflows. It sells to large enterprises and public-sector organizations via subscriptions; customers include IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government. Founded in 2011 and headquartered in San Francisco, WalkMe is an SAP company.