Software Engineering MTS
Salesforce2 days ago
Dublin, IrelandMid Level
Responsibilities
- Investigate and resolve support cases, production defects, access issues, and integration failures.
- Build automation for access requests, case responses, log analysis, troubleshooting, and maintenance.
- Develop AI agents and workflows for case classification, knowledge retrieval, and approved actions.
- Identify root causes and improve code, monitoring, tests, and documentation to prevent recurring incidents.
- Write, test, review, and deploy maintainable software.
- Participate in incident response and scheduled support or on-call rotations.
- Work with mentors and product teams to prioritize improvements and deliver changes safely.
- Measure impact through reduced manual effort, fewer repeat issues, faster resolution, and improved reliability.
Requirements
- 2–3 years of software engineering experience.
- Foundational programming skills in at least one of Python, Java, JavaScript, TypeScript, or Go.
- Understanding of data structures, APIs, testing, version control, and debugging.
- Ability to investigate problems using logs, error messages, and system behavior.
- Degree in computer science, engineering, or a related field, or equivalent practical experience.
- Clear communication, collaboration, curiosity, and willingness to learn.
- Preferred qualifications include Salesforce platform knowledge, Salesforce admin certification, hands-on Apex experience, cloud, database, CI/CD, monitoring, AI-agent or large-language-model experience, enterprise application support, production incident investigation, secure coding, access controls, and audit logging.
- Skills demonstrated through internships, coursework, personal projects, open-source contributions, or professional experience are welcomed.
Benefits
- Mentoring, code review, and practical experience across the software development lifecycle.
- Opportunities to progress into increasingly complex systems and broader product engineering work based on readiness and team needs.
- Salesforce benefits and resources intended to support balance and personal well-being.
Tech Stack
Categories
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.