3 days ago
Bengaluru, India or Gurgaon, IndiaSenior
Responsibilities
- Diagnose issues across application, database, network, storage, and infrastructure layers using logs, metrics, traces, query plans, and other diagnostic evidence.
- Advise customers and prospects on data architecture, query performance, workload evaluations, and performance-cost trade-offs.
- Lead production incidents through triage, recovery planning, live communication, and post-incident root cause analysis.
- Guide customer migrations and onboarding from workload analysis and data model design through validation and go-live.
- Troubleshoot database drivers, connectors, integrations, and related customer ecosystem components.
- Communicate customer feedback, recurring issues, and product gaps to Product and Engineering teams.
- Contribute to AI-enabled support infrastructure and help peer engineers with advanced diagnostics and technical escalations.
Requirements
- At least 5 years of proven experience.
- Strong SQL or NoSQL and database fundamentals, including hands-on diagnosis of database workloads and performance issues.
- Experience interpreting query plans, investigating real-world database behavior, and assessing analytical workloads.
- Practical troubleshooting experience across Linux or comparable operating systems, networking, storage, compute, and clustered or distributed environments.
- Ability to design or assess workload evaluations and benchmarks and explain performance and cost trade-offs.
- Experience guiding customers through production operations, migrations, onboarding, or technical support.
- Strong written and verbal communication, customer empathy, ownership, and customer-facing problem-solving skills.
- Helpful qualifications include Python or Bash scripting, APIs, SDKs, database drivers, cloud data platforms, object storage, Docker, Kubernetes, analytical databases, data warehouses, and pre-sales or consulting engineering experience.
Benefits
- Hybrid working model for candidates based in Gurugram and Bengaluru.
- Structured training and case shadowing during the first three months.
- Support for completing the MongoDB Certified DBA Associate exam within the first six months.
- Employee affinity groups, fertility assistance, generous parental leave, and disability accommodations during the application and interview process.
Categories
Solutions Engineering
About MongoDB
MongoDB builds the MongoDB document database and the MongoDB Atlas cloud database service for application developers and enterprises. Its business model centers on cloud consumption (Atlas), commercial subscriptions, and support, with tooling for migration, synchronization, and disaster recovery across on‑prem and multi‑cloud environments. Founded in 2007 and headquartered in New York, it is a public company listed on NASDAQ and widely used across industries worldwide.