Solution Architect - Slack exp mandatory
Salesforce3 days ago
Bengaluru, IndiaSenior / Staff+
Responsibilities
- Own solution design through the Discover, Define, and Design stages of the Salesforce Delivery Methodology.
- Evaluate Slack, Slack AI, Workflow Builder, Slackbot, and Agentforce capabilities against custom configuration options.
- Partner with Delivery Managers, Technical Architects, and customer stakeholders on scope, timelines, and success measures.
- Create architecture diagrams, functional specifications, and configuration workbooks for development and QA teams.
- Lead design workshops and facilitate trade-off discussions with technical and business stakeholders.
- Identify design risks and integration points across Slack and Salesforce products.
- Improve reusable design practices and patterns, including AI-native tooling such as Slackbot skills.
- Support post-launch adoption, change management, and long-term platform maturity.
Requirements
- 8–10+ years of solution design, architecture, or technical consulting experience, preferably in SaaS or professional services.
- Experience designing enterprise-scale solutions involving collaboration, workflow, or integration platforms.
- Working knowledge of, or ability to quickly learn, the Salesforce Delivery Methodology and Slack/Slack AI capabilities.
- Strong analytical, problem-solving, communication, and stakeholder facilitation skills.
- Hands-on familiarity with integration patterns and API-based architecture, ideally involving Salesforce products.
- Ability to collaborate with Delivery Managers, Technical Architects, delivery teams, and customers.
- Familiarity with Salesforce products and their integration with Slack, including Agentforce and Sales Cloud or Service Cloud notifications, is preferred but not required.
- Curiosity, continuous-learning orientation, and willingness to share design knowledge and patterns.
Benefits
- Salesforce states that its benefits and resources support work-life balance and employee well-being.
- Reasonable accommodations are available during the application and recruiting process.
Categories
Solutions Engineering
About Salesforce
Salesforce builds cloud-based customer relationship management software and a broader Customer 360 platform for sales, service, marketing, commerce, and analytics, sold by subscription to businesses and public-sector organizations. Founded in 1999 and headquartered in San Francisco, it trades on the NYSE under the symbol CRM. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, MuleSoft integration, Tableau analytics, and Slack for collaboration, with extensive developer tools and APIs.