Netflix

Software Engineer - Customer Service Platform

Netflix
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14 days ago
Remote, United StatesSenior
H1B sponsor

Base Salary

$388k - $558k/yr

Responsibilities

  • Ideate, build, test, and deploy robust Help Center features serving tens of millions of visitors annually.
  • Develop scalable frontend and backend solutions within a hybrid platform architecture.
  • Integrate vendor solutions and collaborate with Netflix engineering teams, product stakeholders, and external vendors.
  • Support production services through an on-call rotation.
  • Design for high traffic, operational efficiency, resilience, and future platform flexibility.

Requirements

  • Solid experience with TypeScript or JavaScript.
  • Solid experience with a modern UI framework such as React.
  • Experience with A/B test experiments and event instrumentation.
  • Experience with API technologies such as GraphQL, gRPC, and RES.
  • Experience with cloud computing platforms such as Amazon Web Services.
  • Strong knowledge of data structures, database schema design, and modern design patterns.
  • Preferred qualifications include high-volume consumer traffic, WebView applications, application-level Generative AI or ML, customer support or account management, distributed systems, cloud deployment, AWS multi-region environments, reliability, operational excellence, and UX fundamentals.

Benefits

  • Annual salary and stock option compensation structure with no bonuses.
  • Health plans, mental health support, a 401(k) retirement plan with employer match, stock option program, disability programs, health savings and flexible spending accounts, family-forming benefits, and life and serious injury benefits.
  • Paid leave programs; full-time salaried employees receive flexible time off immediately.
  • Full-time hourly employees accrue 35 days annually for vacation, holidays, and sick paid time off.

Tech Stack

Categories

Netflix

About Netflix

10,000+ employees

Netflix builds and operates a global streaming service for TV series, films, games, and live programming, and produces original content through its in-house studio. It serves consumers in 190+ countries via subscription and ad-supported plans on internet-connected devices. Founded in 1997 and headquartered in Los Gatos, California, Netflix is a public company traded on NASDAQ (NFLX).

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