Netflix

Software Engineer - Customer Service Platform

Netflix
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1 month ago
Remote, United StatesSenior
H1B sponsor

Base Salary

$388k - $558k/yr

Responsibilities

  • Build, test, and deploy robust full stack features for a consumer-facing Help Center serving tens of millions of visitors annually.
  • Develop scalable frontend and backend services and integrate in-house systems with vendor solutions.
  • Design platform abstractions and orchestrations that support high traffic and flexible integrations.
  • Collaborate with engineering teams, product stakeholders, and external vendors to deliver end-to-end solutions.
  • Participate in an on-call rotation supporting production services.
  • Contribute to reliability, operational excellence, and future Generative AI initiatives for customer service.

Requirements

  • Solid experience with TypeScript or JavaScript.
  • Solid experience with a modern UI framework such as React.
  • Experience with A/B test experiments and event instrumentation.
  • Experience with API technologies such as GraphQL, gRPC, and RES.
  • Experience with cloud computing platforms such as Amazon Web Services.
  • Strong knowledge of data structures, database schema design, and modern design patterns.
  • Preferred experience serving high-volume consumer-facing traffic and building WebView-based web applications.
  • Preferred application-level experience with Generative AI or ML.
  • Preferred experience with distributed systems, cloud deployment, AWS multi-region environments, customer support or account management domains, reliability, operational excellence, and UX fundamentals.

Benefits

  • Comprehensive health plans and mental health support.
  • 401(k) retirement plan with employer match.
  • Stock option program.
  • Disability programs, health savings and flexible spending accounts.
  • Family-forming benefits and life and serious injury benefits.
  • Paid leave programs; salaried employees are immediately entitled to flexible time off.
  • Netflix provides an accommodation process for candidates who need adjustments during hiring.

Tech Stack

Categories

Netflix

About Netflix

10,000+ employees

Netflix builds and operates a global streaming service for TV series, films, games, and live programming, and produces original content through its in-house studio. It serves consumers in 190+ countries via subscription and ad-supported plans on internet-connected devices. Founded in 1997 and headquartered in Los Gatos, California, Netflix is a public company traded on NASDAQ (NFLX).

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