Google

AI Outcome Customer Engineer

Google
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1 day ago
Hong Kong, Hong KongSenior

Responsibilities

  • Partner with account teams and Customer Engineers during technical evaluations to assess feasibility, shape proposals, and validate Forward Deployed Engineering engagements.
  • Lead technical design for enterprise AI solutions and integrate models, agents, and connectors with customer data pipelines, identity providers, and compliance boundaries.
  • Diagnose complex customer implementation issues at the code level, identify product bugs, and test workarounds.
  • Act as the liaison to product and engineering teams to resolve systemic deployment blockers and communicate field feedback.
  • Own technical delivery strategy and architectural direction from evaluation through implementation.

Requirements

  • Bachelor’s degree or equivalent practical experience.
  • Five years of experience troubleshooting technical issues for internal or external partners or customers.
  • Experience leading technical delivery strategies, debugging systems, interfacing with product and engineering organizations, and working with system design and orchestration frameworks.
  • Experience with enterprise integrations such as APIs, Enterprise Content Management systems, identity, cloud infrastructure, or AI/ML model deployments.
  • Experience reading or debugging Java, Python, JavaScript, or another general-purpose programming language.
  • Fluency in Mandarin.
  • Preferred: experience orchestrating specialized technical resources, engaging and influencing technical or executive stakeholders, diagnosing ambiguous technical problems, developing architectural solutions, and communicating technical issues as business impact.

Categories

Forward Deployed
Google

About Google

10,000+ employees

Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.

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