1 day ago
Jakarta, IndonesiaSenior
Responsibilities
- Own complex presales engagements for enterprise customers as the primary technical lead and advisor throughout the sales cycle.
- Gather customer requirements and design tailored solution architectures, integration plans, and technical blueprints.
- Conduct product demonstrations, proofs of concept, technical scoping exercises, service quote estimations, and responses to technical, architectural, and security questionnaires.
- Customize and configure Infobip platform solutions to meet bespoke customer requirements and deliver projects within scope and schedule.
- Build conversational strategies, dialogue flows, wireframes, and templates using Infobip Answers and the CX stack.
- Document solution blueprints, architecture decisions, and consulting session summaries.
- Mentor junior team members, share reusable solutions, and contribute to the regional Community of Practice.
- Gather regional market requirements and feature feedback to influence global product development.
Requirements
- Proven experience in Solution Engineering, Presales, Technical Consulting, or Solutions Architecture within SaaS, CPaaS, CX, or telecommunications.
- Demonstrated ability to gather complex requirements and design end-to-end cloud, API, and software solutions for enterprise clients.
- Ability to independently assess project complexity, lead technical opportunities, and determine required resources.
- Strong ability to translate technical concepts into business value for executive and technical stakeholders.
- Experience conducting POCs, handling technical and security assessments, and documenting architecture and integration plans.
- Track record of mentoring colleagues, promoting knowledge sharing, and working collaboratively.
- Expertise or interest in CX consultancy, strategic partnerships, or vertical solutions such as banking and fintech, e-commerce, or logistics is preferred.
- Hands-on conversational flows, dialogue trees, or NLP/NLU workflow experience, including Infobip Answers, Google Dialogflow, or similar platforms, is preferred.
- Familiarity with REST APIs, webhooks, Postman, enterprise software integration patterns, data privacy standards, security frameworks, and cloud communications compliance is preferred.
Benefits
- Flexible hybrid work arrangements combining in-person collaboration, remote work, and flexible hours, subject to local regulations.
- Performance-driven bonuses, regular compensation reviews, and recognition programs; compensation details are not specified.
- Employee Stock Ownership Plan with access to stock options.
- Time off, special leave days, and work-life balance and well-being support.
- Internal mobility, upskilling, mentorship, onboarding, and training programs.
- Short- and long-term international mobility opportunities across company hubs worldwide.
Tech Stack
Postman
Categories
Solutions Engineering
About Infobip
Infobip builds a full-stack cloud communications platform for enterprises and mobile operators, offering APIs and SaaS tools for A2P SMS, WhatsApp, RCS, voice, email, two-factor authentication, and mobile identity. It monetizes through usage-based CPaaS and subscriptions for omnichannel engagement, chatbots, and customer service solutions. Founded in 2006 and headquartered in London, the privately held company operates from 70+ offices across six continents.