4 days ago
Tokyo, JapanSenior
Responsibilities
- Lead discovery with Japanese enterprise and mid-market customers to identify business needs, stakeholders, and technical requirements.
- Design scalable solutions for customer use cases and technical environments, including legacy and on-premises systems.
- Deliver tailored demos in Japanese and English and communicate technical value to diverse stakeholders.
- Build and execute proofs of concept, technical validations, evaluation criteria, and success metrics.
- Translate customer requirements into architectures, integrations, and configurations.
- Partner with Sales to address technical objections, risks, and consensus-driven decision processes.
- Respond to security checks, vendor assessments, compliance requests, and Japanese-language RFP/RFI requirements.
- Collaborate with Product, Engineering, Customer Success, and global teams to relay Japan-specific feedback.
- Enable local SIers, resellers, and consulting partners through training and workshops.
- Create reusable demo assets, playbooks, technical documentation, and Japanese-market localized materials.
Requirements
- 12+ years of experience in Solutions Engineering, Sales Engineering, or Pre-Sales in a B2B SaaS environment.
- Business-level Japanese equivalent to JLPT N1 or N2, with native-level Japanese preferred, and working proficiency in English.
- Strong discovery, qualification, consultative selling, solution design, technical storytelling, and relationship-building skills.
- Hands-on experience with APIs, integrations, proofs of concept, scalable architectures, and technical validation.
- Understanding of SaaS architectures, APIs, cloud platforms, Japan-region hosting, and data residency considerations.
- Experience with Postman, SQL, and CRM/CX platforms such as Salesforce, Zendesk, or ServiceNow.
- Proficiency in Python or JavaScript/TypeScript is a plus.
- Experience with Japanese SIers or channel partners, regulated industries, or Japanese-language RFPs is preferred.
Benefits
- Tokyo-based hybrid work arrangement.
- Occasional domestic travel to customer sites and limited APAC or global travel.
- Opportunity to work with Sales, Product, Engineering, Customer Success, and global teams on an AI-native platform.
Tech Stack
Categories
Solutions Engineering
About DevRev
DevRev builds Computer, an AI platform for enterprise search, employee service/help desk, and customer support that connects to a company’s existing tools and data. It sells cloud software and APIs to enterprises on a subscription basis, supporting use cases from knowledge retrieval to automated ticket resolution. Founded in 2020 and headquartered in Palo Alto, the company was started by former Nutanix leaders Dheeraj Pandey and Manoj Agarwal and remains privately held.