Product Solutions Engineer, DV360, gTech Ads Customer Experience, LCS (English, Japanese)
Google3 days ago
Tokyo, JapanSenior
Responsibilities
- Suggest code-level resolutions for complex product bugs and communicate effectively with internal and external stakeholders.
- Resolve technical incidents and escalations through analysis using SQL, R, Python, data infrastructure, and existing data models.
- Identify opportunities and build self-service tools and documentation that improve support and empower customers.
- Provide customer service by troubleshooting and resolving issues for advertisers, Sales teams, agencies, and partners.
- Partner with Sales, Agency, Product, Engineering, and other cross-functional teams to improve the client journey and address customer pain points.
Requirements
- Bachelor’s degree in Science, Technology, Engineering, or Mathematics, or equivalent practical experience.
- At least 5 years of experience troubleshooting and advocating for customer needs and triaging hardware, software, application, operational, or process issues.
- At least 5 years of experience in two or more areas including web technology, data or Big Data, systems administration, machine learning, networking, Kubernetes, Oracle, or SAP.
- Experience reading code in a general-purpose language such as Java, C, C++, Python, Shell, Go, or JavaScript, or experience in system design.
- Fluent English and Japanese communication skills for supporting clients in both languages.
- Preferred: 4 years of technical consulting experience supporting large enterprise customers with high service-level objective and service-level agreement requirements.
- Preferred: experience troubleshooting Google Ads Search campaigns, smart bidding, Performance Max search components, search query matching, or Google Ads scripts and APIs.
- Preferred: online advertising or digital marketing experience in a technical or customer-facing support capacity.
- Preferred: project management experience including managing workstreams, scoping deliverables, and coordinating cross-functional teams.
- Strong written and verbal communication skills across technical and non-technical audiences.
Tech Stack
Categories
Solutions Engineering
About Google
Google builds consumer and enterprise software and services including Search, Android, YouTube, Chrome, Maps, Gmail, and Google Cloud. Its business model centers on digital advertising and paid cloud, software, and hardware offerings (e.g., Pixel and Nest) for consumers, developers, and organizations. Founded in 1998 and headquartered in Mountain View, California, Google operates globally as a subsidiary of Alphabet Inc.