about 3 hours ago
London, United Kingdom
Entry Level / Mid Level
H1B Sponsor
Responsibilities
- Act as a consultant on a variety of customers, delivering ad-hoc services tailored around their needs.
- Scope, shape and present technical workshops to drive Algolia’s adoption.
- Advise customers on best technical and industry practices for search implementation and optimization.
- Collaborate with the Customer Success Manager to ensure customer health through a world-class support experience.
- Work across the organization to confirm solutions or explore other options.
- Partner with Product Teams and Engineering to develop subject matter expertise.
- Develop, maintain, and present comprehensive case status reports to customers.
- Proactively identify and resolve technical risks and bottlenecks.
- Provide guidance on optimizing the use of their environment.
Requirements
- Functional knowledge of at least one programming language such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
- Experience with REST API, database management, and web development technologies.
- Experience delivering technical workshops of various nature.
- Strong desire to help people solve problems and explain complex technical concepts.
- Proficiency in communicating complex technical issues to both technical and non-technical audiences.
- Excellence in time management, task prioritization, and evaluation of situational urgency.
- Willingness to travel to customers' locations as required.
Benefits
- Flexible workplace model allowing remote or hybrid work options.
- Emphasis on individual impact and contribution over physical location.
- Global presence with offices in major cities.
Tech Stack
C#JavaJavaScriptObjective-CPHPPythonRubySwift
Categories
AI & MLBackendFrontend