GrepJob
Decagon

Customer Engineer, Agent Builder

Decagon
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about 5 hours ago
Toronto, CanadaSenior
H1B Sponsor

Responsibilities

  • Own end-to-end execution of AI agent builds for enterprise customers.
  • Write and maintain key agent-building artifacts and configure agent behavior.
  • Configure and validate guardrails for safe and compliant agent performance.
  • Set up, test, and validate customer integrations, including building necessary tools.
  • Interface with senior technical stakeholders to define success criteria and gather requirements.
  • Translate customer needs into internal documentation and run feedback loops with Engineering.
  • Partner with APMs, Engineering, Design, and Go-To-Market teams for best-in-class builds.

Requirements

  • 5+ years of relevant experience in a technical customer-facing role.
  • Strong technical foundation with coding, APIs, and end-to-end integrations.
  • Experience delivering production-grade customer solutions with structured execution.
  • Ability to communicate clearly with senior technical stakeholders.
  • Comfort working in fast-moving, ambiguous environments.

Benefits

  • Take what you need vacation policy.
  • Medical, Dental, and Vision benefits for you and your family.
  • Life Insurance and Disability Benefits.
  • Retirement Plan options.
  • Parental Leave.
  • Fertility and family building benefits.
  • Daily lunches and snacks in the office.