Forward Deployment Engineer
DBSync Inc2 months ago
Remote, MexicoMid Level / Senior
Responsibilities
- Conduct structured discovery workshops with client stakeholders to document workflows, pain points, and desired outcomes.
- Translate business requirements into technical workflows, automations, and integrations.
- Configure, test, and deploy solutions while supporting go-live and customer adoption.
- Build and customize workflow automations using APIs, scripts, or low-code platforms.
- Diagnose integration issues, resolve technical blockers, and iterate based on customer feedback.
- Serve as the technical customer advocate during onboarding and ongoing success activities.
- Share deployment insights with product and engineering teams to influence roadmap priorities.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent demonstrated experience shipping production integrations.
- 4–8 years of experience in a customer-facing technical role involving personally written and owned production code.
- Strong coding ability in Python, Java, Go, or a similar language.
- Deep familiarity with SaaS systems, REST/SOAP APIs, webhooks, and authentication patterns including OAuth, API keys, and SSO basics.
- Experience with workflow automation platforms, CI/CD, and basic observability or monitoring tools.
- Comfort with SQL and at least one BI tool such as Looker, Tableau, or Superset.
- Ability to work independently in ambiguous situations and drive solutions to completion.
- Strong communication skills for discovery workshops, technical explanations, and documentation.
- Preferred experience with LangChain, LangGraph, CrewAI, RAG pipelines, prompt and evaluation design, AI observability, and guardrails.
- Prior experience embedded on-site with enterprise clients, consulting or early-stage startup experience, and an MBA are preferred or beneficial.
Benefits
- Full-time remote position based in Mexico and the LATAM region.
- U.S. shift schedule from 8:00 AM to 5:00 PM CST.
- Opportunity to work on cloud computing, SaaS, data integration, workflow automation, and AI-driven solutions.
- Collaborative environment emphasizing innovation, creativity, ownership, learning, and professional growth.
About DBSync Inc
DBSync Inc builds an iPaaS and data replication platform that connects CRM, finance, ERP, and eCommerce applications with SQL and NoSQL databases for IT and operations teams. It offers SaaS and hosted deployments with prebuilt connectors such as Salesforce, Microsoft Dynamics (CRM, NAV, GP), and Oracle adapters to automate workflows and synchronize data. Founded in 2009, the privately held company is headquartered in Pleasanton, California.