15 hours ago
Responsibilities
- Discover agency problems onsite and translate them into compliant, buildable solutions tied to mission outcomes.
- Design, build, test, configure, integrate, and deploy AI agents, workflows, automations, integrations, and data pipelines on Axon’s platform.
- Configure and extend DEMS, Fusus, AI Era, Records, and related systems in agency environments.
- Build and deploy AI-powered workflows using agents, prompts, RAG, and evaluations, then drive hands-on user adoption.
- Own customer outcomes across deployment, adoption, optimization, and ongoing success, including defining metrics and measuring operational impact.
- Troubleshoot onsite issues and coordinate root-cause resolution across Product, Engineering, Support, and Services.
- Assess operational workflows, lead mission reviews and strategic planning, and build trusted relationships with agency leadership and operators.
- Capture customer insights and reusable implementation patterns to influence Product and Engineering roadmaps.
- Identify expansion opportunities based on demonstrated impact and partner with Sales on account strategy.
- Maintain an onsite presence approximately 3–4 days per week and support post-sales onboarding and handoff.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Proven experience shipping production-ready automations, agents, workflows, integrations, or AI-enabled tools in customer environments, including configuring products and writing integration logic.
- Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders, including command staff in mission-critical environments.
- Ability to take ownership and navigate ambiguity and competing priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public-safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale is preferred.
- Former law enforcement or military experience is preferred but not required.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off.
- Paid parental leave for all employees.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs.
- Snacks in Axon offices.
- Onsite work approximately 3–4 days per week in Tampa.
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.