15 hours ago
Responsibilities
- Discover agency problems onsite and translate them into compliant, buildable solutions tied to mission outcomes.
- Design, configure, integrate, test, and ship AI agents, workflows, automations, integrations, and data pipelines using Axon’s platform and products.
- Own deployment, adoption, optimization, and ongoing customer success through production use.
- Build AI-powered workflows using agents, prompts, RAG, and evaluations, then drive hands-on adoption with users.
- Assess operational workflows, define success metrics and baselines, and lead mission reviews, QBRs, and strategic planning.
- Troubleshoot onsite and coordinate root-cause resolution across Product, Engineering, Support, and Services.
- Capture customer insights and reusable patterns to influence product roadmaps and create playbooks.
- Identify expansion opportunities based on demonstrated impact and partner with Sales on account strategy.
- Maintain an onsite presence of approximately 3–4 days per week and track adoption, workflow, and mission outcome metrics.
Requirements
- Typically 8+ years of experience in customer-facing technical roles, program management, operational transformation, or complex deployment environments.
- Demonstrated experience shipping working automations, agents, workflows, integrations, or AI-enabled tools in customer environments.
- Ability to configure products, write integration logic, and deliver production-ready solutions while using AI-assisted development appropriately.
- Comfort working across hardware, software, cloud, AI-enabled technologies, and integrated systems.
- Strong communication skills with technical teams and senior stakeholders, including command staff in mission-critical environments.
- Ability to own ambiguous, fast-changing work and navigate priorities across Product, Engineering, Sales, Support, and Services.
- Ability to obtain and maintain CJIS compliance and adhere to security standards.
- Experience in public safety, law enforcement, corrections, or other mission-critical operational environments is preferred.
- Familiarity with Records, Evidence, digital workflows, AI-enabled platforms, or integrated public safety ecosystems is preferred.
- Background in forward-deployed engineering, solutions architecture, or operational transformation at scale is preferred.
- Former law enforcement or military experience is preferred but not required.
Benefits
- Competitive salary and 401(k) with employer match.
- Discretionary paid time off.
- Paid parental leave for all employees.
- Medical, dental, and vision plans.
- Fitness programs and emotional and mental wellness support.
- Learning and development programs and office snacks.
- Onsite work approximately 3–4 days per week.
Categories
Forward Deployed
About Axon
Axon builds TASER energy devices, body and in-car cameras, sensors, and a cloud software suite for managing evidence, records, and real-time operations used by law enforcement, public safety agencies, and enterprises. Revenue comes from hardware sales bundled with SaaS subscriptions and services across its Axon Evidence and Records platforms. Founded in 1993 and headquartered in Scottsdale, Arizona, Axon Enterprise is a NASDAQ-listed public company serving police departments and government customers globally.