7 days ago
Pune, IndiaSenior
Responsibilities
- Design scalable bot platform architectures using Dialogflow CX and Google Cloud Platform.
- Integrate Dialogflow CX with backend systems, APIs, Twilio, and Genesys.
- Implement security and redaction policies for PII, PCI, and HIPAA compliance.
- Architect deployments around GCP quotas, regions, and failover requirements.
- Implement CI/CD automation using Cloud Build or GitHub Actions.
- Manage cost optimization and GCP quotas and limits.
- Extract usage insights using BigQuery, Looker Studio, and analytics tools.
- Collaborate with engineering, QA, infrastructure, and business teams on platform delivery.
Requirements
- At least 5 years of experience in contact center technology implementation.
- 15 years of full-time education, with BE or BTech stated as the required qualification.
- Experience with Google Dialogflow CX and Google Cloud Platform.
- Google Cloud Professional Cloud Architect or Professional Cloud Developer certification is identified as relevant.
Tech Stack
Categories
Solutions Engineering
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.