Developer - CRM
Electrolux Group6 months ago
Bengaluru, IndiaMid Level
Responsibilities
- Create functional and technical specifications and implement scalable CRM solutions.
- Configure and customize SAP C4C, including business rules, workflows, approvals, ticket routing, KUT fields, and UI personalization.
- Integrate CRM solutions with SAP ERP and non-SAP applications using CPI, microservices, BTP, or similar middleware.
- Implement and test REST, SOAP, and OData APIs and deliver stable, scalable, high-performance solutions.
- Develop and maintain code, configurations, technical documentation, and data migration deliverables.
- Collaborate with CRM developers, domain experts, cloud-native developers, product teams, and global stakeholders.
- Follow release governance, Agile practices, and DevOps practices while supporting frequent production deployments.
- Support Contact Center and Field Service business processes and deliver prioritized product backlogs.
Requirements
- University degree in Engineering, Management Information Systems, Business, or a related area.
- At least 3 years of experience as a functional or techno-functional CRM professional using SAP Service Cloud, Salesforce, or similar CRM solutions.
- Hands-on experience integrating CRM solutions with SAP backend or non-SAP applications using CPI, microservices, BTP, or similar middleware.
- Experience configuring and customizing SAP C4C solutions, including business rules, workflows, approvals, ticket routing rules, KUT fields, and UI personalization.
- Hands-on experience with REST, SOAP, and standard OData APIs in C4C.
- Fluency in at least one of .NET, Java, Python, or Node.js, plus front-end and back-end development skills.
- Experience with data migration techniques using Data Workbench, CSV, or Mass Data Maintenance.
- Experience with at least one of Azure, Power Platform, or MongoDB.
- Understanding of ABSL, UI Script, and UI Designer in Cloud Applications Studio SDK is preferred.
- Experience with test automation, testing, and test tools is a plus.
- Strong communication, analytical, conceptual, learning, and technology development skills.
Benefits
- Full-time position based in Bangalore, India.
- Flexible work hours and a hybrid work environment.
- Discounts on Electrolux products and services.
- Family-friendly benefits.
- Extensive learning opportunities and a flexible career path.
About Electrolux Group
Electrolux Group designs and sells household appliances—refrigerators, ovens, hobs, washing machines, dryers, vacuum cleaners and small appliances—for consumers worldwide under brands including Electrolux, AEG and Frigidaire. Founded in 1919 and headquartered in Stockholm, it is a public company listed on Nasdaq Stockholm and sells in around 120 markets. Revenue comes from product sales complemented by accessories, consumables, and after-sales service delivered via retail partners and its service network.