ServiceNow Platform Engineer-Assistant Director
Ernst and Young6 days ago
Kochi, IndiaStaff+
Responsibilities
- Administer and maintain ServiceNow across development, test, and production environments.
- Configure and support ITSM, HRSD, ITOM, SPM, Employee Center, custom applications, and domain separation.
- Develop workflows, Flow Designer solutions, catalog items, business rules, UI policies, client scripts, UI actions, Script Includes, and custom applications.
- Design and troubleshoot enterprise integrations using REST APIs, Integration Hub, MID Servers, Import Sets, and REST/SOAP services.
- Support deployments through Update Sets and CI/CD pipelines, and participate in platform upgrade planning, testing, and remediation.
- Implement RBAC, ACLs, security best practices, platform governance, architecture reviews, and compliance requirements.
- Collaborate with stakeholders, architects, product owners, vendors, and development teams to translate requirements into scalable ServiceNow solutions.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- At least 5 years of hands-on experience with the ServiceNow platform.
- Understanding of ITIL processes and IT Service Management concepts.
- Hands-on experience with ServiceNow AI solutions.
- Preferred: ServiceNow Certified System Administrator certification.
- Preferred: ServiceNow Certified Application Developer certification.
- Preferred: Certified Implementation Specialist certifications such as ITSM, HRSD, ITOM, or CSM.
- Preferred: experience in large enterprise or global environments.
Tech Stack
SOAP
Categories
About Ernst and Young
Ernst & Young (EY) provides audit/assurance, tax, consulting, strategy and transactions services to enterprises, financial institutions, and public‑sector clients. Structured as a global network of partner‑owned member firms, it sells professional services on a fee basis, including a dedicated Financial Services Organization for banking, insurance, and capital markets. Headquartered in London, EY was formed in 1989 from the merger of Ernst & Whinney and Arthur Young, and operates in 150+ countries.