1 day ago
Kochi, IndiaStaff+
Responsibilities
- Lead day-to-day cloud operations, provide technical direction, prioritize work, coach engineers, and support escalations.
- Own availability, reliability, performance, capacity, security, and operational readiness across on-premises and public-cloud environments.
- Lead major incident response, coordinate recovery, communicate with stakeholders, and ensure root-cause analysis and preventive actions.
- Govern problem, change, release, service-request, configuration-management, and service-level activities.
- Define and improve monitoring, alerting, logging, dashboards, runbooks, and service-health indicators.
- Drive automation for provisioning, deployment, maintenance, recovery, and routine support using infrastructure-as-code and scripting.
- Review architectures, deployment designs, operational procedures, and technical changes for scalability, resilience, supportability, and compliance.
- Build client relationships, conduct technical discussions and service reviews, and present improvement proposals with business, cost, risk, and implementation considerations.
- Analyze incidents, capacity risks, and service metrics; maintain an improvement backlog and track actions to completion.
- Coordinate with application, infrastructure, cloud, network, database, security, vendor, and business teams.
- Maintain documentation, knowledge articles, disaster-recovery procedures, and audit evidence; conduct knowledge-sharing and readiness reviews.
- Support estimation, technical planning, resource coordination, stakeholder reporting, on-call coverage, and shift handovers.
Requirements
- 5–8 years of cloud or infrastructure operations experience, including at least 2 years of technical leadership or team-lead experience.
- Hands-on expertise installing, configuring, patching, troubleshooting, and administering Linux and Windows systems.
- Strong experience operating compute, network, storage, identity, backup, and monitoring services on AWS, Microsoft Azure, or Google Cloud Platform.
- Knowledge of high availability, disaster recovery, capacity planning, performance tuning, security hardening, access controls, and cloud cost optimization.
- Experience with monitoring and observability platforms such as Prometheus, Grafana, Zabbix, CloudWatch, Azure Monitor, or equivalent tools.
- Experience administering and troubleshooting Java application servers such as JBoss, WebLogic, or Tomcat, including log analysis.
- Practical infrastructure-as-code and automation experience with Terraform, CloudFormation, Ansible, Python, PowerShell, Bash, or equivalent technologies.
- Working knowledge of Docker, Kubernetes, or OpenShift.
- Experience with Elasticsearch, Logstash, Kibana, Kafka, relational databases, and NoSQL databases such as MySQL, Oracle, PostgreSQL, DynamoDB, MongoDB, Cassandra, or Redis.
- Understanding of IT service-management practices covering incident, problem, change, release, configuration, knowledge, and service-level management.
- Ability to lead troubleshooting, make technical decisions under pressure, mentor engineers, conduct reviews, and manage escalations.
- Client-facing consulting skills including requirements discovery, technical workshops, service reviews, expectation management, and technical presentations.
- Ability to evaluate and adopt enterprise-approved AI tools for cloud operations while following security, privacy, and responsible-AI standards.
- Experience with JIRA, Confluence, ServiceNow, or equivalent service-management and collaboration tools.
- Experience in Agile, DevOps, and site reliability engineering environments; relevant cloud, Linux, Kubernetes, ITIL, or DevOps certifications are advantageous.
- Strong written and verbal communication, analytical thinking, ownership, customer focus, and continuous-improvement skills.
Benefits
- The position is based in Kochi.
- The role participates in an on-call rotation and requires effective shift handovers, escalation paths, and operational coverage.
Tech Stack
Amazon DynamoDBAnsibleApache CassandraApache KafkaAWSAzureBashDockerElasticsearchGoogle Cloud PlatformGrafanaKibanaKubernetesLinuxLogstashMongoDBMySQLOpenShiftPostgreSQLPowerShellPrometheusPythonRedisTerraformWindows
Categories
DevOpsSite Reliability
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.