1 day ago
Kochi, IndiaStaff+
Responsibilities
- Lead daily cloud operations by providing technical direction, prioritization, coaching, and escalation support.
- Build client relationships through technical discussions, service reviews, advisory sessions, and improvement proposals.
- Own platform availability, reliability, performance, capacity, security, and operational readiness across on-premises and public-cloud environments.
- Lead major incident response, coordinate recovery, communicate with stakeholders, and drive root-cause analysis and preventive actions.
- Govern incident, problem, change, release, service-request, and configuration-management activities.
- Review architectures, deployment designs, operational procedures, and technical changes for scalability, resilience, supportability, and compliance.
- Improve monitoring, alerting, logging, dashboards, runbooks, and service health indicators.
- Automate provisioning, deployment, maintenance, recovery, and routine support activities using infrastructure-as-code and scripting.
- Analyze operational trends, capacity risks, recurring incidents, and service metrics while tracking improvement actions.
- Coordinate with application, infrastructure, cloud, network, database, security, vendor, and business teams.
- Maintain technical documentation, disaster-recovery procedures, knowledge articles, and audit evidence.
- Support estimation, technical planning, resource coordination, stakeholder reporting, knowledge sharing, and readiness reviews.
- Participate in the on-call rotation and maintain effective handovers, escalation paths, and operational coverage.
Requirements
- 5–8 years of relevant cloud or infrastructure operations experience, including at least 2 years in a technical leadership or team-lead role.
- Hands-on expertise installing, configuring, patching, troubleshooting, and administering Linux and Windows systems.
- Strong experience operating AWS, Microsoft Azure, or Google Cloud Platform services, including compute, networking, storage, identity, backup, and monitoring.
- Knowledge of high availability, disaster recovery, capacity planning, performance tuning, security hardening, access controls, and cloud cost optimization.
- Experience with Prometheus, Grafana, Zabbix, CloudWatch, Azure Monitor, or equivalent monitoring and observability tools.
- Experience administering and troubleshooting JBoss, WebLogic, or Tomcat application servers and analyzing application, system, and garbage-collection logs.
- Practical infrastructure-as-code and automation experience with Terraform, CloudFormation, Ansible, Python, PowerShell, Bash, or equivalent technologies.
- Working knowledge of Docker, Kubernetes, or OpenShift.
- Experience with Elasticsearch, Logstash, Kibana, and Kafka.
- Knowledge of relational and NoSQL databases including MySQL, Oracle, PostgreSQL, DynamoDB, MongoDB, Cassandra, or Redis.
- Understanding of IT service-management practices covering incident, problem, change, release, configuration, knowledge, and service-level management.
- Ability to lead troubleshooting, make technical decisions under pressure, mentor engineers, conduct technical reviews, and manage escalations.
- Client-facing consulting experience involving requirements discovery, technical workshops, service reviews, expectation management, and proposal presentations.
- Strong written and verbal communication skills for technical and business stakeholders.
- Experience developing automation that improves operational efficiency, quality, and consistency.
- Ability to evaluate and adopt enterprise-approved AI tools for cloud operations while following security, privacy, and responsible-AI standards.
- Experience with JIRA, Confluence, ServiceNow, or equivalent service-management and collaboration tools.
- Experience working in Agile, DevOps, and site reliability engineering environments.
- Relevant cloud, Linux, Kubernetes, ITIL, or DevOps certifications are advantageous.
- Graduation is required.
Tech Stack
Amazon DynamoDBAnsibleApache CassandraApache KafkaAWSAzureBashDockerElasticsearchGoogle Cloud PlatformGrafanaKibanaKubernetesLinuxLogstashMongoDBMySQLOpenShiftPostgreSQLPowerShellPrometheusPythonRedisTerraformWindows
Categories
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.