5 months ago
Base Salary
$185k - $235k/yr
Responsibilities
- Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools
- Build integrations between AI agents and external APIs, databases, CRMs, and other systems
- Optimize agent performance through prompt and configuration tuning and troubleshoot enterprise deployment issues
- Gather customer and stakeholder requirements and translate business needs into AI agent solutions
- Conduct interactive demos and proof-of-concepts, collect feedback, and iteratively refine solutions
- Define milestones, create implementation plans, and coordinate execution for on-time delivery
- Identify product gaps, build custom tooling, and provide deployment feedback to product and engineering teams
- Collaborate with product managers to define agent goals and shape product capabilities
- Advise customers on AI agent architecture, security, scalability, adoption, and usage best practices
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field
- 3+ years of full-time experience in software development, consulting, AI/ML engineering, or Forward Deployed Engineering
- Proficiency in Python and Golang
- Familiarity with AI/ML concepts and hands-on experience with large language models and prompt engineering preferred
- Strong understanding of AI agent frameworks, function calling, and retrieval-augmented generation, with hands-on system-building experience preferred
- Experience with AWS, GCP, or Azure and DevOps practices including CI/CD, containerization, and monitoring
- Hands-on experience integrating systems through APIs, webhooks, and data pipelines
- Excellent communication and project management skills
- Ability to use data-driven decision-making, A/B testing, and performance monitoring
- Ability to collaborate cross-functionally with product managers and engineers
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible PTO
- Paid parental leave
- Retirement savings plan
- Remote work setup budget
- Monthly wellness and communication stipend
- In-office meal program and commuter benefits for onsite employees
- Remote work arrangement is supported
Tech Stack
Categories
AI ApplicationsForward Deployed
About Cresta
Cresta builds a generative AI platform for contact centers, combining AI agents, real-time agent assistance, conversation intelligence, and quality/coaching tools. It sells enterprise software to customer-support and sales organizations to automate and improve conversations across voice and digital channels. Founded in 2017 and headquartered in Sunnyvale, California, the privately held company counts brands such as Alaska Airlines, Cox Communications, Intuit, United Airlines, and Marriott among its customers.