Staff Machine Learning Engineer_Voice AI
ServiceNow3 days ago
Base Salary
$159k - $277k/yr
Responsibilities
- Design, develop, and implement the core Voice Platform, including audio acquisition, conversation management, speech generation, model integrations, and Voice Harness capabilities.
- Build and deploy large-scale distributed Voice AI systems across multiple regions and datacenters.
- Partner with product managers and customers to understand use cases and technology challenges and build solutions for customer success.
- Develop clean, scalable, reusable software while applying architecture best practices, code reviews, and unit testing.
- Translate operational use cases into requirements for software tooling and contribute to continuous improvement of the SRE practice.
- Mentor colleagues and promote knowledge-sharing across Voice AI engineering disciplines.
Requirements
- 8+ years of relevant industry experience.
- Hands-on experience building distributed Voice AI systems at large operational scale.
- 4+ years of experience building LLM-based applications through model integration rather than model training.
- 4+ years of development experience with Python, Golang, Java, or similar languages.
- 2+ years of experience building agents through prompt engineering and developing LLM-based experiences.
- Experience operating highly available distributed workloads on Kubernetes using a DevOps approach.
- Experience building software for compliance and security in regulated environments is considered an asset.
- Ability to think critically about AI integrations for work processes, decision-making, and problem-solving.
- Experience building with AI tools such as Claude Code, Cursor, and Windsurf.
Benefits
- Base pay of $158,500 - $277,400 plus equity when applicable and variable or incentive compensation.
- Health plans, including flexible spending accounts.
- 401(k) plan with company match.
- Employee stock purchase plan (ESPP).
- Matching donations.
- Flexible time away plan and family leave programs.
- Regular employee position in the AMS - North America and Canada region with a flexible work persona.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.