Senior Staff Forward Deployed Engineer - Flow
ServiceNow2 days ago
Base Salary
$172k - $301k/yr
Responsibilities
- Lead technical architecture and delivery for strategic enterprise deployments involving SSO, identity, integrations, security, and compliance.
- Build production-grade automations and workflows across enterprise systems and design knowledge and retrieval strategies across customer document sources.
- Guide onboarding, implementation, adoption, business-case development, and expansion across multiple strategic customer accounts.
- Act as the final technical escalation for customer issues, reproducing bugs, diagnosing logs and outages, and driving durable resolutions with core engineering teams.
- Translate customer patterns into product requirements and strategy, establish technical standards and playbooks, and mentor forward-deployed engineers.
Requirements
- 10+ years of customer-facing technical experience in forward deployed, solutions, or implementation engineering, including strategic multi-system enterprise deployments.
- Deep hands-on experience with REST APIs, scripting, automations, webhooks, and integration architecture debugging.
- Expertise in SSO and identity architecture, including SAML, OAuth, Okta, and Entra ID, plus enterprise security and compliance requirements.
- Extensive experience with enterprise service management or collaboration platforms such as ServiceNow, Jira, Slack, or Microsoft Teams.
- Strong understanding of AI and workflow automation, including prompt design, retrieval-augmented approaches, and evaluating AI answer quality and accuracy.
- Ability to communicate with and influence technical administrators, security engineers, IT directors, and executives and to connect customer outcomes to IT strategy.
- Track record of technical leadership, mentorship, and influencing product direction and cross-functional teams without direct authority.
- Preferred qualifications include service desk experience, AI-native or cloud-native enterprise product experience, product-led growth or consumption-priced software experience, and experience building onboarding motions, playbooks, or forward-deployed functions from scratch.
Benefits
- Base pay is listed at $171,900 - $300,800, with equity when applicable, variable or incentive compensation, and benefits.
- Benefits include health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs.
- The role has a flexible or remote work persona, subject to location and eligibility.
Categories
Forward Deployed
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.