JFrog

Developer Support Engineer

JFrog
Apply
4 hours ago
Tel Aviv-Yafo, IsraelMid Level

Responsibilities

  • Troubleshoot and investigate complex customer CI/CD scenarios and provide technical solutions.
  • Develop Bash, Python, and Groovy scripts for debugging and automation.
  • Set up JFrog applications and third-party products in development environments.
  • Analyze log files, thread dumps, HTTP traffic, JVM parameters, and operating-system parameters.
  • Reproduce customer scenarios and document relevant bugs and feature requests.
  • Maintain and improve a knowledge base of known issues and solutions.
  • Collaborate with JFrog R&D, QA, Release, and Sales teams.
  • Work flexible hours and weekends when needed.

Requirements

  • B.Sc. or equivalent in Computer Science, Computer Engineering, or a related technical field.
  • At least 2 years of hands-on technical experience in roles such as Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE.
  • Ability to manage complex escalated cases involving multiple architectures and platforms.
  • Deep Linux experience, including systems administration, Bash scripting, and file systems.
  • Strong software-debugging skills, including log analysis, root-cause analysis, and stack-trace reading.
  • Ability to read and debug Java or another compiled language.
  • Excellent spoken and written English.
  • Knowledge or experience with SQL databases, LDAP, NGINX, and Apache Tomcat.
  • Familiarity with Jenkins, GitHub Actions, Docker, Kubernetes, AWS or Azure, and Terraform.
  • Graduate of an advanced DevOps certification program.

Benefits

  • Hybrid position based in the Netanya office.
  • Flexible-hours and weekend availability may be required.

Tech Stack

Categories

Solutions Engineering
JFrog

About JFrog

1,001-5,000 employees

JFrog builds a software supply chain platform used by developers and DevOps teams to store, secure, and distribute software artifacts and releases. Its subscription-based SaaS and self-managed products include Artifactory, Xray, Pipelines, and Distribution, and the company, founded in 2008 and headquartered in Sunnyvale, CA, went public on NASDAQ in 2020, serving large enterprises including many Fortune 100 firms.

Contact me