6 days ago
Bengaluru, IndiaSenior
Responsibilities
- Implement UX designs with UX designers using React/Redux.
- Build customer-facing VOC dashboards, charts, and drill-down views over AI-generated insights.
- Develop scalable and highly available applications using PaaS platforms such as GCP and hosted databases.
- Contribute to requirements analysis and grooming within an Agile/Scrum team.
- Document and communicate architecture and implementation solutions.
- Own production code, including on-call support, troubleshooting, and uptime.
- Develop custom Google Looker Studio dashboard widgets when applicable.
Requirements
- At least 5 years of software development experience.
- Strong React/Redux experience with high proficiency in JavaScript and Java.
- Hands-on experience building AI-powered product interfaces that present model output and support human review and correction.
- Experience building data-heavy or analytics interfaces with charts, dashboards, filtering, and large result sets.
- Experience with PaaS-hosted relational and NoSQL databases.
- Experience with operational code ownership, on-call support, troubleshooting, and uptime.
- Experience applying modern UI design patterns and separating concerns in distributed systems.
- Experience working within an Agile/Scrum team.
- Familiarity with AI coding tools such as Claude Code.
- Strong communication, ownership, problem-solving, and self-motivation skills.
- Experience with Google Looker Studio custom widgets, speech recognition, natural language processing, or contact center software is a plus.
Benefits
- Five9 offers a team-first, inclusive environment with opportunities for personal and professional growth.
- The role includes production ownership and on-call responsibilities.
Tech Stack
Categories
About Five9
Five9 builds cloud contact center software (CCaaS) for enterprises to manage voice and digital customer interactions, powered by AI for routing, automation, and analytics. It sells its platform as SaaS with modules for IVR, outbound dialers, agent desktop, workforce engagement, and CRM integrations such as Salesforce and ServiceNow. The company is headquartered in San Ramon, CA, serves 2,500+ customers globally, and is a public company listed on Nasdaq (also BMV).