3 hours ago
Responsibilities
- Implement UX designs with UX designers using React/Redux.
- Build customer-facing VOC dashboards, charts, and drill-down views over AI-generated insights.
- Develop scalable and highly available applications using PaaS platforms such as GCP and hosted databases.
- Contribute to requirements analysis and grooming within an Agile/Scrum team.
- Document and communicate architecture and implementation solutions.
- Own production code, including on-call support, troubleshooting, and uptime.
- Develop custom Google Looker Studio dashboard widgets when applicable.
Requirements
- At least 5 years of software development experience.
- Strong React/Redux experience with high proficiency in JavaScript and Java.
- Hands-on experience building AI-powered product interfaces that present model output and support human review and correction.
- Experience building data-heavy or analytics interfaces with charts, dashboards, filtering, and large result sets.
- Experience with PaaS-hosted relational and NoSQL databases.
- Experience with operational code ownership, on-call support, troubleshooting, and uptime.
- Experience applying modern UI design patterns and separating concerns in distributed systems.
- Experience working within an Agile/Scrum team.
- Familiarity with AI coding tools such as Claude Code.
- Strong communication, ownership, problem-solving, and self-motivation skills.
- Experience with Google Looker Studio custom widgets, speech recognition, natural language processing, or contact center software is a plus.
Benefits
- Five9 offers a team-first, inclusive environment with opportunities for personal and professional growth.
- The role includes production ownership and on-call responsibilities.
Tech Stack
Categories
About Five9
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.