Principal Applied AI Architect
ServiceNow3 hours ago
Base Salary
$171k - $268k/yr
Responsibilities
- Lead hands-on technical implementation of ServiceNow AI capabilities through configuration, customization, solution development, and integration.
- Deliver technical demonstrations, proof-of-value engagements, workshops, and deep-dive sessions for customers.
- Partner with strategic customers to pilot, validate, and scale emerging AI technologies.
- Own enterprise architecture decisions for AI implementations and align them with customer strategy, governance, and business goals.
- Advise customers on applying ServiceNow AI technologies to achieve measurable business outcomes.
- Bring customer insights, adoption challenges, and emerging use cases to Product Management and Engineering.
- Collaborate across Product, Engineering, Outbound, AI Strategy, Sales, Customer Success, and Partner organizations.
- Create reusable implementation playbooks, deployment patterns, best practices, training, and enablement content.
- Contribute to thought leadership, whitepapers, workshops, knowledge assets, and go-to-market readiness for emerging AI capabilities.
Requirements
- 5+ years of technology implementation, architecture, consulting, or solution delivery experience.
- Experience advising customers on complex technology initiatives and translating technical capabilities into measurable business outcomes.
- Strong communication, presentation, stakeholder management, analytical, problem-solving, and systems-thinking skills.
- Ability to work independently and collaborate effectively across cross-functional teams in a fast-paced environment.
- ServiceNow Platform Path: 5+ years of hands-on ServiceNow implementation and architecture experience across multiple product suites, with CSA and CIS certifications required and CAD certification expected within the first year.
- AI & Emerging Technology Path: 5+ years of experience in AI, Machine Learning, Data Science, Generative AI, or related emerging technology domains, plus experience implementing AI-powered enterprise solutions.
- Willingness to obtain ServiceNow CSA, CIS, and CAD certifications within the first year for the AI & Emerging Technology Path.
- Preferred experience with ServiceNow AI capabilities, Generative AI, Agentic AI, LLMs, prompt engineering, orchestration frameworks, AI governance, observability, evaluation frameworks, responsible AI, and enterprise AI deployment patterns.
- Preferred ability to incubate and scale new solutions, influence product strategy, operate in ambiguity, and create repeatable assets and accelerators.
- Experience collaborating with Product Management, Engineering, Sales, Customer Success, and Partner organizations is preferred.
Benefits
- Base pay is $171,000.00-$268,000.00, plus equity when applicable, variable or incentive compensation, and benefits.
- Health plans, flexible spending accounts, a 401(k) plan with company match, ESPP, matching donations, flexible time away, and family leave programs are offered.
- The role has a flexible or remote work persona, subject to location and eligibility.
- Regular employee position in the AMS - North America and Canada region.
Categories
Solutions Engineering
About ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.