Senior ServiceNow Developer
ITC Federal, LLC3 days ago
Remote, United StatesSenior
Responsibilities
- Design, develop, configure, and implement ServiceNow applications, modules, and enhancements.
- Develop and maintain custom ServiceNow functionality, workflows, integrations, and platform scripts.
- Create and maintain Business Rules, Script Includes, Client Scripts, Access Control Lists, Workflow Activities, UI Policies, Catalog Items, and Catalog Workflows.
- Support multiple ServiceNow instances and domains for internal and external customers.
- Support application and enhancement deployments, rollouts, troubleshooting, performance improvements, scalability, and reliability.
- Collaborate with stakeholders to gather and translate business requirements into technical designs and implemented solutions.
- Participate in Agile/Scrum ceremonies and iterative development activities.
- Ensure solutions align with security, governance, and federal compliance requirements.
- Provide technical guidance on ServiceNow architecture, development standards, and platform best practices.
- Contribute to documentation, knowledge transfer, governance, and continuous process improvement.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.
- At least 5 years of hands-on ServiceNow development experience.
- ServiceNow Certified System Administrator certification.
- Demonstrated experience supporting federal government clients and programs.
- Strong experience with JavaScript and ServiceNow platform scripting capabilities.
- Experience working in Agile/Scrum development environments.
- Strong analytical, troubleshooting, problem-solving, and stakeholder communication skills.
- Experience translating business requirements into technical designs and implemented solutions.
- Preferred knowledge of ServiceNow Service Catalog, Service Portal, Incident Management, Knowledge Management, Reporting and Dashboards, ITSM, ITAM, and CMDB processes.
- Preferred knowledge of ITIL best practices, service management frameworks, enterprise-scale ServiceNow environments, performance monitoring, optimization, governance, data analysis, data modeling, large datasets, SDLC principles, and enterprise application support.
- PMP, PRINCE2, or related project management methodology familiarity is preferred.
- ServiceNow Certified Application Developer, additional ServiceNow certifications, and ITIL Foundation Certification are preferred.
- U.S. citizenship is required, and the applicant must be able to obtain and maintain a U.S. government security clearance.
Benefits
- Fully remote position within the United States with no relocation or office reporting expected.
- Health, dental, and vision insurance.
- 401(k) plan.
- Flexible Spending Account.
- 11 paid federal holidays.
- Paid time off.
- Education reimbursement.
Tech Stack
Categories