Solutions Engineer
Toast, Inc.Responsibilities
- Assist sales teams in presenting the Toast product and platform to prospective customers.
- Develop expert knowledge of Toast’s product, platform technologies, and application software.
- Identify prospects’ business challenges and position the Toast platform or partner ecosystem as appropriate solutions.
- Communicate product and market-fit gaps to Product Management and Product Marketing.
- Provide regional training and product expertise with Sales Enablement.
- Attend trade shows and other events as a Toast brand ambassador.
- Collaborate with Product Management, Sales Enablement, Marketing, and Sales teams.
- Work independently with minimal supervision while providing strong customer support.
Requirements
- At least two years of hospitality or related industry experience.
- Ability to manage complex customer communications while maintaining high customer satisfaction.
- Strong problem-solving and troubleshooting skills.
- POS knowledge is required; restaurant operations experience is a plus.
- Excellent communication and customer service skills.
- Ability to work with minimal supervision and in an entrepreneurial environment.
- Detail-oriented approach.
Benefits
- Hybrid work model with regional in-office expectations.
- Competitive compensation and benefits designed to support employees’ financial and physical well-being.
- Inclusive hiring process with reasonable accommodations available.
Categories
About Toast, Inc.
Bottom Line – Solving business problems and generating positive growth is our jam! We are focused on helping purpose-driven brands make a positive impact with predictable Inbound Growth Programs. As a small business, we get it. Growing pains are genuine for many companies in today’s evolving digital landscape. Standing apart from your competition, connecting with your customers, predictably hitting your goals, and scaling are becoming more challenging as local and global markets expand. But it's not impossible. Digging into the unique challenges your business encounters, we analyze every detail and identify opportunities to grow. Our conversational framework is based on data, mixed with beautiful design, story-telling, and smothered in personality to craft marketing and sales strategies that make it all happen. Do you want to transform your company into a crave-worthy brand that new and existing customers will love and promote? Let's Get Cookin'!