Lead Engineer, Agentic AI Engineering
TicketmasterBase Salary
$176k - $220k/yr
Responsibilities
- Own the end-to-end engineering, reliability, security, governance, and lifecycle management of the enterprise agentic AI platform.
- Design and operate production AI agents, multi-agent orchestration patterns, MCP servers, tool integrations, secure API gateways, RAG pipelines, and context engineering frameworks.
- Establish agent versioning, evaluation, promotion, monitoring, retirement, reusable templates, reference architectures, and enterprise AI services.
- Implement least-privilege identity, tool scoping, policy enforcement, guardrails, and mitigations for prompt injection and tool abuse.
- Own platform FinOps, including cost visibility, token and compute optimization, capacity planning, and chargeback/showback reporting.
- Define production support models, runbooks, escalation paths, SLAs, reliability practices, and monitoring; participate in on-call and incident response.
- Champion infrastructure as code and CI/CD practices using Terraform, GitHub, GitHub Actions, and Python.
- Hire, onboard, and mentor a small engineering team and partner with Data Engineering, Cybersecurity, Architecture, Operations, and Databricks teams.
Requirements
- At least 10 years of software or platform engineering experience shipping and operating production systems at scale.
- At least 2 years of hands-on experience building LLM-based applications, including at least one agentic system operating in production.
- Deep proficiency in Python, Terraform, and modern CI/CD practices, with GitHub Actions preferred.
- Experience with multi-model foundation-model estates and model selection based on cost and quality trade-offs is preferred.
- Demonstrated cloud cost management or FinOps experience for AI or data workloads.
- Experience hiring, mentoring, and leading small engineering teams.
- Experience with offline evaluation sets, rubric and LLM-as-judge scoring, CI regression gates, and online quality monitoring.
- Practical experience securing LLM and agent systems through identity, least-privilege tool access, guardrails, and prompt-injection and tool-abuse mitigation.
- Experience operating on the Databricks lakehouse platform, consumer e-commerce exposure, and contributions to open-source agent frameworks or the MCP ecosystem are preferred.
- Ability to explain complex agentic architectures to technical and non-technical audiences and travel 10-20% annually.
Benefits
- Medical, vision, dental, and mental health benefits, with access to a health care concierge and Flexible or Health Savings Accounts.
- Free concert tickets and generous paid time off, including paid holidays, sick time, and personal days.
- 401(k) program with company match and a stock reimbursement program.
- New parent programs, caregiver leave, baby bonuses, and fertility, adoption, foster, and surrogacy support.
- Career and skill development programs, tuition reimbursement, and student loan repayment.
- Volunteer time off and crowdfunding match.
- Remote United States work arrangement; ability to travel 10-20% annually.
- Expected base compensation is $176,000-$220,000 USD.
Categories
About Ticketmaster
Ticketmaster gives millions of fans – worldwide – fair and easy access to the biggest and best in live entertainment. Driven by innovation, unparalleled scalability, and unmatched support, we are the definitive leader in professional ticketing solutions. Over 12,000 artists, teams, and venues around the world trust us to power their amazing performances daily — with more than 500 million tickets sold each year. We are a diverse team of 6,500+ global employees and a proud division of Live Nation Entertainment (NYSE: LYV), the world’s leading live entertainment company and an organization certified as a Great Place to Work®. Everything we do starts with our passion to dream, design, and deliver the unforgettable experience of live. Because we’re fans too — and live only happens once.