2 hours ago
Responsibilities
- Maintain lab environments, virtual machines, and branch-aligned multi-repository workspaces for defect reproduction and troubleshooting.
- Organize and analyze Jira escalations to determine root cause and classify issues using evidence.
- Coordinate with development teams to hand off identified defects with complete technical artifacts and reproduction details.
- Investigate complex defects across on-premises and hosted retail software supporting fuel, grocery, and broader retail operations.
- Collaborate with Support, Development, Professional Services, Sales Engineering, customer teams, and Success 360 advocates.
- Evaluate and adopt AI capabilities to improve investigation speed, consistency, and knowledge retention.
Requirements
- Bachelor’s degree in computer science, computer engineering, computer information systems, MIS, IT, or a related field, or equivalent experience.
- At least five years of experience in software quality, software support, or related technical investigation roles.
- At least two years of experience in a quality engineering function.
- Broad technical exposure across software systems, environments, and troubleshooting tools.
- Retail POS domain knowledge and experience with POS hardware and software.
- Experience applying AI tools and improving AI-assisted workflows.
- Experience mastering complex, multi-product technical systems, troubleshooting networks, setting up hardware, and installing software.
- Strong self-management, time management, communication, prioritization, cross-functional collaboration, quality, and customer-focused skills.
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About NCR
NCR has separated into two separate and distinct companies: @NCRVoyix and @NCRAtleos.