Machine Learning Engineer, GAI Search Relevance - Moveworks
ServiceNow4 months ago
Mountain View, CA, USAMid Level
H1B sponsor
Base Salary
$140k - $217k/yr
Responsibilities
- Craft new ranking features and optimize existing features to improve relevance metrics.
- Develop an algorithm framework supporting diversified ranking features.
- Design platforms and tooling for parallel ranking experiments.
- Develop metrics to evaluate ranking performance.
- Analyze query logs to identify opportunities to improve search quality.
- Partner with product, user experience, customer success, and engineering teams to build search solutions.
Requirements
- Experience with traditional information retrieval techniques or machine-learning-based ranking models.
- Ability to derive insights from query-log analysis and identify areas for search-quality improvement.
- Background in text processing, information retrieval, natural language understanding, or machine learning.
- Experience with Golang is preferred.
Benefits
- Health plans, including flexible spending accounts.
- 401(k) plan with company match.
- Employee Stock Purchase Plan (ESPP).
- Matching donations.
- Flexible time away plan and family leave programs.
- Regular employee position with a required-in-office work persona.
Tech Stack
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.