7 months ago
San Francisco, CA, USA or New York, NY, USAMid Level
H1B sponsor
Base Salary
$230k - $390k/yr
Responsibilities
- Own deployment architecture discussions and execution across customer environments, including VPC configuration, permissioning, networking, and infrastructure provisioning.
- Manage initial deployments, upgrades, scaling, and incident support for critical enterprise customers.
- Develop deployment runbooks, upgrade procedures, and automation tooling to make operations repeatable and reliable.
- Partner with Engineering to ensure the platform is deployable and operable across diverse customer requirements.
- Work with customer platform engineering, security, and DevOps teams on infrastructure constraints and compliance requirements.
- Collaborate with Sales and Customer Success on infrastructure requirements, pre-sales, onboarding, and deployment planning.
Requirements
- 4+ years of experience in infrastructure, DevOps, platform engineering, or solutions architecture roles, including significant customer-facing deployment work.
- Deep experience with AWS services, Terraform, container orchestration, and cloud networking including VPCs, IAM, DNS, and load balancing.
- Experience managing deployments in customer-owned cloud environments and navigating security reviews, compliance requirements, and change management.
- Ability to work with enterprise stakeholders, including platform engineers and CISOs, and translate infrastructure discussions into deployment plans.
- Strong operational understanding of upgrades, rollbacks, monitoring, and failure modes.
- Bachelor’s degree in Computer Science or a related field, or equivalent professional experience.
- Preferred experience includes Go services, GraphQL APIs, LLM infrastructure, early-stage deployment operations, Prometheus, Grafana, Datadog, CI/CD pipeline design, deployment automation, or infrastructure self-service tooling.
Benefits
- Flexible unlimited paid time off.
- Medical, dental, and vision benefits for employees and families.
- Life insurance, disability benefits, and a retirement plan dependent on country of employment.
- Parental leave and fertility and family-building benefits through Carrot.
- Lunch, snacks, coffee, a discretionary benefit stipend, and free alphorn lessons.
- Full-time employees may participate in equity plans subject to applicable policies; benefits may vary by region.
- The company is primarily in-person and based in San Francisco, with offices across North America, Europe, and Asia.
About Sierra
Sierra builds an enterprise conversational AI platform that powers customer service and other customer-facing interactions for large organizations. The company sells SaaS and deployed solutions that integrate with enterprise systems and meet security and compliance requirements. Headquartered in San Francisco with offices across North America, Europe, and Asia-Pacific, Sierra was co-founded by Bret Taylor and Clay Bavor, longtime leaders at Salesforce, Facebook, and Google.