ServiceNow Developer/Administrator
Datavail, LLC2 months ago
Hyderābād, IndiaSenior
Responsibilities
- Design, develop, configure, customize, and maintain ServiceNow applications, modules, and ITSM solutions.
- Automate processes using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, Workflow Studio, approvals, notifications, and SLAs.
- Build Service Portal pages, custom widgets, Record Producers, and UI/UX enhancements.
- Implement and manage REST/SOAP integrations, Integration Hub connections and spokes, MID Server integrations, and API-based enterprise connections.
- Perform advanced JavaScript and Glide API scripting, including GlideRecord, GlideAjax, GlideDateTime, and GlideSystem.
- Administer ServiceNow instances, including upgrades, plugins, cloning, user and role management, ACLs, performance tuning, and instance hygiene.
- Develop reports, dashboards, and Performance Analytics solutions.
- Manage Update Sets, Scoped Applications, data imports, Transform Maps, and maintainability and scalability practices.
- Troubleshoot complex issues, conduct root cause analysis, and provide production support.
- Gather stakeholder requirements, provide estimates, deliver solutions using Agile methodologies, and mentor junior developers and administrators.
Requirements
- 8–10+ years of ServiceNow development and administration experience.
- Any degree.
- Strong JavaScript proficiency for client-side and server-side development and advanced knowledge of the Glide API.
- Experience with ServiceNow administration, instance management, users, roles, groups, ACLs, forms, lists, UI customization, templates, branding, data management, Import Sets, Transform Maps, Data Policies, and Dictionary configuration.
- Experience with Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, Scripted REST APIs, and inbound and outbound integrations.
- Experience with Flow Designer, subflows, actions, data pills, scripting in flows, Workflow Studio, approvals, notifications, and SLAs.
- Experience developing Service Portal widgets, pages, and Record Producers, with AngularJS or modern UI development knowledge.
- Experience with REST/SOAP Web Services, Integration Hub, MID Server, Transform Scripts, API management, and enterprise integrations.
- Deep knowledge of Incident, Problem, Change, Request, Knowledge, Asset, CMDB, ITSM process customization, ITIL alignment, and Discovery basics.
- Knowledge of Virtual Agent and Conversational AI basics.
- Strong troubleshooting, problem-solving, stakeholder collaboration, and mentoring skills.
Tech Stack
JavaScriptSOAP
Categories