9 months ago
Barcelona, SpainSenior
Responsibilities
- Collaborate with account teams, Solutions Architects, and other customer-facing groups to provide ongoing technical coverage and support.
- Define customer-specific technical success plans aligned with business objectives and critical metrics.
- Guide customers through onboarding, implementation, adoption, and continued consumption of Elastic solutions.
- Identify and eliminate technical friction and coordinate with support and services teams to improve resolution and adoption.
- Translate customer business needs into technical requirements and deliver personalized technical guidance.
- Review customer consumption, recommend upgrades and enhancements, and identify expansion opportunities that increase ARR.
- Build ongoing customer relationships and work onsite with customers, requiring substantial travel.
Requirements
- Experience in a similar role such as Solutions Architect, Technical Consultant, or Pre-sales Engineer, with hands-on experience using Elastic solutions or equivalent technologies.
- Experience with one or more Elastic solution areas, including Observability, Security, or Enterprise Search, or with the Elastic stack is a plus.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field is highly preferred.
- Strong technical background, preferably involving cloud-based software solutions.
- Excellent communication and presentation skills and the ability to establish relationships with customers and team members.
- Demonstrated problem-solving skills and a record of delivering innovative solutions.
- Ability to lead multiple projects simultaneously and meet deadlines.
Benefits
- Competitive pay based on the work performed rather than previous salary.
- Health coverage for employees and their families in many locations.
- Flexible locations and schedules for many roles within Elastic’s distributed-company model.
- Generous vacation allowance.
- Elastic matches up to $2,000, or local currency equivalent, for financial donations and service.
- Up to 40 hours annually for volunteer projects.
- At least 16 weeks of parental leave.
- The role requires a high percentage of onsite customer work and travel.
Tech Stack
ElasticsearchKibanaLogstash
Categories
Solutions Engineering
About Elastic
Elastic builds the Elasticsearch-based platform for enterprise search, observability (logging, metrics, APM), and security (SIEM/endpoint). It sells subscriptions and Elastic Cloud managed services with usage-based pricing, combining open source and proprietary features through Elasticsearch and Kibana. Founded in 2012 and headquartered in San Francisco, Elastic is publicly traded on the NYSE and is used by more than half of the Fortune 500.