Senior API Integration Engineer
Enterprise Bot6 months ago
Bengaluru, IndiaSenior
Responsibilities
- Design and implement API-based integrations between Enterprise Bot’s platform and enterprise systems.
- Develop and maintain integrations using REST APIs, webhooks, and event-driven workflows.
- Collaborate with product, engineering, and client technical teams to define integration requirements and solutions.
- Integrate with CRM systems, contact center platforms, ITSM tools, and other enterprise applications.
- Troubleshoot integration issues across APIs, services, and distributed systems.
- Document integration workflows, technical specifications, and implementation guidelines.
- Track technical deliverables throughout the project lifecycle.
- Improve integration frameworks, best practices, and technical standards.
Requirements
- At least 6 years of experience in API integrations, backend development, or system integration projects.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Strong understanding of RESTful APIs, JSON, and data exchange formats.
- Experience with OAuth2, JWT, token-based authentication, webhooks, APIs, and asynchronous workflows.
- Hands-on experience with Node.js, JavaScript, Python, or similar backend technologies.
- Experience integrating CRM, contact center, ITSM, or other enterprise systems.
- Strong analytical, debugging, and troubleshooting skills.
- Ability to work in enterprise technical environments and collaborate cross-functionally.
- Excellent written and verbal communication skills.
- Preferred experience with Salesforce, Microsoft Dynamics, Genesys, ServiceNow, integration platforms, middleware, automation tools, cloud environments, microservices architectures, B2B SaaS, or AI-automation environments.
Benefits
- Competitive salary and performance-based growth.
- Opportunity to work on AI, LLM, and agent-based systems.
- Exposure to scalable, real-time backend architectures.
- High ownership and fast career progression.
- Work with a global team in an open, progressive company culture with flat hierarchies.
Tech Stack
Categories
About Enterprise Bot
Enterprise Bot builds GenAI-powered conversational automation for enterprises, including virtual agents for chat, voice, and email triage, with integrations into Salesforce, Genesys, and BSI. The privately held company sells its software to financial services, transport, and insurance organizations to deflect support, assist agents, and automate back-office workflows. Founded in 2016 and headquartered in Zurich, it serves customers such as Generali, SIX Group, ÖBB, LNER, NS International, and SWICA across Europe and Asia.