Sr Software Engineer
ServiceNow6 hours ago
Responsibilities
- Design, develop, test, deploy, and maintain AI-native software features and backend services.
- Own medium-complexity features through design, implementation, production support, and customer issue resolution.
- Develop ServiceNow workflows, business rules, automations, applications, plugins, data models, dashboards, and integrations.
- Implement prompt designs, agent logic, retrieval workflows, AI evaluations, and integrations with third-party AI/ML services.
- Use cloud services, APIs, containers, testing infrastructure, and deployment processes to support reliable delivery.
- Troubleshoot production defects, integration issues, retrieval quality problems, and model output behavior.
- Participate in code reviews, design discussions, on-call support, root cause analysis, and production incident prevention.
- Mentor junior engineers and communicate technical decisions, risks, trade-offs, and AI limitations to technical and non-technical audiences.
- Engage with customers on technical issue triage, configuration, troubleshooting, escalations, documentation, and product feedback.
Requirements
- Bachelor's degree in computer science, engineering, or a related field, or equivalent practical experience.
- 5-8 years of professional software development experience.
- At least 1 year of hands-on experience with LLM prompt engineering, AI/ML API integration, or similar AI-native development.
- At least 1 year of hands-on experience developing applications or customizations on the ServiceNow platform.
- Strong proficiency in Python, Java, or JavaScript, with growing proficiency across multiple languages.
- Solid understanding of JavaScript/GlideScript, ServiceNow platform APIs, and ServiceNow data models.
- Experience with AWS, GCP, or Azure and familiarity with managed AI services.
- Understanding of relational and NoSQL databases; vector database familiarity is a plus.
- Experience with RESTful APIs, microservices architecture, backend frameworks, unit testing, integration testing, version control, and collaborative development workflows.
- Familiarity with CI/CD pipelines, automated testing frameworks, LLM orchestration frameworks such as LangChain or LlamaIndex, vector databases, AI/ML evaluation practices, and responsible AI principles is preferred.
- Strong problem-solving, debugging, communication, feature ownership, and delivery skills.
- Experience working with customers or in support-facing roles is a plus.
Benefits
- Flexible work persona with flexible, remote, or required-in-office arrangements determined by role and location.
- Regular employee position in the North America and Canada region.
- ServiceNow provides reasonable accommodation support for candidates who need assistance during the application process.
Categories
About ServiceNow
ServiceNow builds a cloud platform for enterprise digital workflows, covering IT service management, customer service, HR service delivery, security operations, and operations management, plus tools for custom app development. It sells subscription SaaS to large organizations and public-sector agencies to automate processes and connect data across systems. Founded in 2004 and headquartered in Santa Clara, California, ServiceNow is a public company listed on the NYSE under the ticker NOW.