2 months ago
Porto, PortugalSenior
Responsibilities
- Provide technical onboarding, guidance, training, webinars, workshops, and enablement programs for partners.
- Support complex technical implementations and help partners leverage Talkdesk AI features and functionality.
- Establish partner meeting cadences, answer technical questions, and serve as a trusted technical advisor.
- Troubleshoot complex technical issues, resolve escalations, and coordinate with engineering, support, Product, and Customer Care.
- Develop technical documentation, implementation guides, troubleshooting resources, and implementation methodologies.
- Gather partner feedback and communicate product improvement opportunities to product management and engineering teams.
- Help partners scope projects and develop Statements of Work.
Requirements
- Expertise in platform architecture, implementation best practices, technical troubleshooting, and partner enablement.
- Ability to provide hands-on support for complex implementations and AI capabilities.
- Ability to deliver technical workshops, webinars, training, and documentation for partners.
- Ability to manage technical escalations and collaborate effectively with engineering, support, product, and professional services teams.
- Strong partner-facing communication, relationship-building, and advisory skills.
Benefits
- Primarily office-environment work involving computer-based work and extended periods of sitting or standing.
- Inclusive workplace committed to diversity, acceptance, and equal employment opportunity.
Categories
Solutions Engineering
About Talkdesk
Talkdesk builds a cloud contact center (CCaaS) and customer experience automation platform for enterprises, combining voice, digital channels, and AI agents. Delivered as SaaS with integrations to CRM and ticketing tools, it offers routing, analytics, and workforce capabilities for service and sales teams across industries. Founded in 2011 and headquartered in San Francisco, it is privately held and serves customers worldwide.