20 days ago
Porto, PortugalSenior
Responsibilities
- Provide technical onboarding, guidance, training, webinars, workshops, and enablement programs for partners.
- Support complex technical implementations and help partners leverage Talkdesk AI features and functionality.
- Establish partner meeting cadences, answer technical questions, and serve as a trusted technical advisor.
- Troubleshoot complex technical issues, resolve escalations, and coordinate with engineering, support, Product, and Customer Care.
- Develop technical documentation, implementation guides, troubleshooting resources, and implementation methodologies.
- Gather partner feedback and communicate product improvement opportunities to product management and engineering teams.
- Help partners scope projects and develop Statements of Work.
Requirements
- Expertise in platform architecture, implementation best practices, technical troubleshooting, and partner enablement.
- Ability to provide hands-on support for complex implementations and AI capabilities.
- Ability to deliver technical workshops, webinars, training, and documentation for partners.
- Ability to manage technical escalations and collaborate effectively with engineering, support, product, and professional services teams.
- Strong partner-facing communication, relationship-building, and advisory skills.
Benefits
- Primarily office-environment work involving computer-based work and extended periods of sitting or standing.
- Inclusive workplace committed to diversity, acceptance, and equal employment opportunity.
Categories
Solutions Engineering
