Site Reliability Engineer
Intercontinental Exchange5 days ago
Atlanta, GA, USAMid Level
H1B sponsor
Responsibilities
- Perform advanced troubleshooting and root-cause analysis to improve service availability, performance, and security.
- Plan and deploy product releases with Product and Engineering teams using operational rigor and quality gates.
- Build and evolve shared services for platform and application teams.
- Design proactive monitoring, alerting, trend analysis, and self-healing automation.
- Implement automated tests, deployments, and operational tooling across the SRE toolchain.
- Ensure services support 24x7 availability, operational readiness, and incident-response rigor.
- Lead smaller projects, provide stakeholder updates, and mentor SRE I engineers.
- Build automated health checks and AI-assisted diagnosis jobs to correlate monitoring signals and reduce incident resolution time.
- Maintain Rundeck and Jenkins automation pipelines integrated with AI/LLM tooling.
- Develop AWS CloudWatch metrics, alarms, and dashboards; instrument services with OpenTelemetry/Alloy; and build Grafana visualizations.
- Integrate PagerDuty, BigPanda, and Splunk alerting and event-correlation workflows.
Requirements
- Bachelor's degree in Computer Science, Engineering, or equivalent experience.
- At least 3 years of experience in site reliability, production engineering, or software operations.
- Strong technical skills, personal initiative, and consistent delivery of important work.
- Ability to collaborate, train, and mentor teammates.
- Ability to prioritize and execute independently without direct management guidance.
- Strong understanding of ICE Core Competencies.
- Preferred: experience with financial services technology, mortgage platforms, or exchange infrastructure.
- Preferred: familiarity with SLI, SLO, and error budget management.
- Preferred: exposure to Terraform, Chef, Ansible, or equivalent infrastructure automation frameworks.
- Preferred: hands-on experience with AWS observability services, CloudWatch, Grafana, OpenTelemetry/Alloy, Splunk, BigPanda, PagerDuty, Rundeck, and Jenkins.
- Preferred: practical experience integrating AI/LLM tooling into operational workflows.
About Intercontinental Exchange
Intercontinental Exchange operates global exchanges and clearing houses, offers fixed income and commodities trading platforms, and sells market data, listings, and mortgage technology to financial institutions and lenders. Its revenue comes from transaction and clearing fees, data subscriptions, listings, and software. Founded in 2000 and headquartered in Atlanta, it owns the New York Stock Exchange and ICE Mortgage Technology, and is publicly traded on the NYSE under the ticker ICE.