Site Reliability Engineer
Intercontinental Exchange20 hours ago
Atlanta, GA, USAMid Level
H1B sponsor
Responsibilities
- Perform advanced troubleshooting and root-cause analysis to improve service availability, performance, and security.
- Plan and deploy product releases with operational rigor and quality gates in collaboration with Product and Engineering teams.
- Build shared services, monitoring, alerting, trend analysis, self-healing automation, automated tests, deployments, and operational tooling.
- Design services for 24x7 availability, operational readiness, and reliable incident response.
- Lead smaller projects, provide stakeholder updates, and mentor SRE I engineers.
- Build automated health checks and AI-assisted diagnosis jobs to correlate monitoring signals and reduce incident resolution time.
- Maintain automation pipelines integrating Rundeck, Jenkins, and AI/LLM tooling for observability, runbook execution, and incident triage.
- Develop AWS CloudWatch metrics, alarms, and dashboards; instrument services with OpenTelemetry/Alloy; and create Grafana observability visualizations.
- Integrate alerting and event-correlation workflows across PagerDuty, BigPanda, and Splunk.
Requirements
- Bachelor's degree in Computer Science, Engineering, or equivalent experience.
- At least 3 years of experience in site reliability, production engineering, or software operations.
- Strong technical skills, personal initiative, consistent delivery, teamwork, prioritization, and ability to work without direct management guidance.
- Preferred experience with financial services technology, mortgage platforms, or exchange infrastructure.
- Familiarity with SLI, SLO, and error budget management.
- Exposure to Terraform, Chef, Ansible, or equivalent infrastructure automation frameworks.
- Hands-on experience with AWS observability services, CloudWatch, Grafana, OpenTelemetry/Alloy, Splunk, BigPanda, PagerDuty, Rundeck, and Jenkins.
- Experience integrating AI/LLM-based tooling into operational workflows.
About Intercontinental Exchange
Intercontinental Exchange operates global exchanges and clearing houses, offers fixed income and commodities trading platforms, and sells market data, listings, and mortgage technology to financial institutions and lenders. Its revenue comes from transaction and clearing fees, data subscriptions, listings, and software. Founded in 2000 and headquartered in Atlanta, it owns the New York Stock Exchange and ICE Mortgage Technology, and is publicly traded on the NYSE under the ticker ICE.