Slack Proactive Monitoring Engineer
InformaticaBase Salary
$75k - $114k/yr
Responsibilities
- Continuously monitor dashboards, alerts, telemetry, platform health, network latency, message queues, database capacity, integrations, automations, and authentication systems for signs of degradation.
- Triage and correlate alerts from Splunk and internal tools to identify patterns and potential customer impact.
- Identify affected customers and coordinate proactive outreach with Customer Success and Support teams.
- Escalate qualifying signals to Incident Management and collaborate with Engineering and SRE teams on remediation.
- Perform root cause analysis and document findings in case and incident management systems.
- Conduct technical health reviews covering platform metrics, configuration limits, and custom integration health.
- Advise customers on low-risk issues such as misconfigured Slack Webhooks, API rate-limit exhaustion, and broken Salesforce-Slack connections.
- Build and maintain Slack-based automations and workflows for proactive monitoring operations.
Requirements
- At least 2 years of experience in technical support, site reliability engineering, or a related operations role.
- Hands-on experience with observability and monitoring tools such as Grafana, Splunk, Datadog, PagerDuty, or equivalent.
- Strong understanding of cloud-based SaaS architecture, APIs, and common failure modes.
- Proficiency reading and analyzing logs, metrics, and traces.
- Strong written and verbal communication skills for explaining technical findings to technical and non-technical audiences.
- Ability to use modern AI tools to optimize workflows, conduct research, and improve productivity.
- Preferred: Slack platform experience, including Slack API, Slack workflows, or Bolt framework.
- Preferred: Familiarity with Salesforce Service Cloud or OrgCS case management.
- Preferred: Scripting or automation experience with Python, JavaScript, or Bash.
- Preferred: Customer-facing support engineering or reliability experience at a SaaS company.
- Preferred: ITIL, SRE, or similar certification.
Benefits
- Salesforce offers time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
- The stated base salary range is $75,000–$113,500 annually, excluding bonuses, equity, and benefits.
Tech Stack
Categories
About Informatica
Informatica (NYSE: INFA), a leader in AI-powered enterprise cloud data management, helps businesses unlock the full value of their data and AI. As data grows in complexity and volume, Informatica’s Intelligent Data Management Cloud™ delivers a complete, end-to-end platform with a suite of industry-leading, integrated solutions to connect, manage and unify data across any cloud, hybrid or multi-cloud environment. Powered by CLAIRE® AI, Informatica’s platform integrates natively with all major cloud providers, data warehouses and analytics tools— giving organizations the freedom of choice, avoiding vendor lock-in and delivering better ROI by enabling access to governed data, simplifying operations and scaling with confidence. Trusted by approximately 5,000 customers in nearly 100 countries—including over 80 of the Fortune 100—Informatica is the backbone of platform-agnostic, cloud data-driven transformation. Informatica. Where data and AI come to life.™ Contact: PR@informatica.com